Drop & Bury Operations Coordinator

National OnDemand, Inc.; Burlington (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

National OnDemand, Inc. is seeking a Dispatch Coordinator to optimize routine drop bury work orders, assign crews, and ensure on-site arrival within SLA. The role interacts with field offices and uses billing and scheduling software to track progress.

You will analyze data, communicate clearly with management and customers, and help maintain accurate notes across systems. A High School Diploma is required, with dispatch or construction coordination experience preferred.

Qualifications

• Ability to analyze and interpret data.
• Excellent oral and written communication across management levels.
• Ability to handle multiple projects and tasks with confidentiality.
• Proven decision making and problem solving under pressure.
• Strong time management and organizational skills.

Responsibilities

• Route and assign Cleared drop bury orders to crews to meet SLA.
• Monitor and update statuses in billing and scheduling systems.
• Coordinate with field offices to ensure work is completed on time.
• Respond to internal/external requests professionally and timely.

Skills

Data analysis

Oral & written comms

Multitasking

Confidentiality

Decision making under pressure

Time management

Microsoft Office

Independent work

Team collaboration

Scheduling software

Education

High School Diploma or equivalent

Dispatch experience preferred

Construction Coordinator experience preferred

Tools

Workforce Express

Work Assure

Connect

CSG systems

Job description

National OnDemand, Inc. is seeking a Dispatch Coordinator to optimize routine drop bury work orders, assign crews, and ensure on-site arrival within SLA. The role interacts with field offices and uses billing and scheduling software to track progress.

You will analyze data, communicate clearly with management and customers, and help maintain accurate notes across systems. A High School Diploma is required, with dispatch or construction coordination experience preferred.