Drop Bury Operations Dispatcher

Sunrise Telecom Inc; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Sunrise Telecom Inc is seeking a Drop Bury Dispatcher to coordinate and manage daily operations across multiple markets. You will be the central point of contact between contractors, field leadership, and Spectrum personnel to ensure accurate job routing, timely completion, and detailed documentation across systems.

Ideal candidates possess strong organizational skills, the ability to juggle multiple priorities, and proficiency in Microsoft Office.

Qualifications

• 2+ years of dispatching, scheduling, project coordination, telecommunications operations, construction coordination, or related administrative experience.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities simultaneously while maintaining accuracy.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Ability to work independently with minimal supervision.

Responsibilities

• Review, validate, and coordinate daily technician routing and assignment submissions across multiple markets.
• Monitor technician assignments and communicate with Spectrum Field Support and NFS teams to resolve issues.
• Maintain and update Smartsheets with job status, technician assignments, ETA updates, locate information, comments, and completion status.
• Coordinate end-of-day routing adjustments, reschedules, reassignments, and workload balancing for upcoming days.
• Monitor incomplete jobs and coordinate follow-up actions for timely completion.
• Manage operational escalations including ECAFs, precaps, customer concerns, missed appointments, and contractor performance issues.
• Verify job completion and ensure data reflects across systems.
• Review quality control documentation and upload files into Spectrum tracking systems.
• Coordinate daily communication between contractors, Sunrise field management, and Spectrum stakeholders regarding workload and scheduling.
• Track outstanding requests and follow through until resolution.
• Validate assignment accuracy and identify discrepancies before they impact customers.
• Monitor multiple systems to ensure data consistency.
• Support continuous improvement initiatives by identifying workflow inefficiencies and recommending changes.
• Maintain accurate records and meet deadlines and service levels.
• Perform additional operational and administrative duties.

Skills

Dispatching

Scheduling

Project coordination

Telecommunications operations

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Outlook

Smartsheet

Job description

Sunrise Telecom Inc is seeking a Drop Bury Dispatcher to coordinate and manage daily operations across multiple markets. You will be the central point of contact between contractors, field leadership, and Spectrum personnel to ensure accurate job routing, timely completion, and detailed documentation across systems.

Ideal candidates possess strong organizational skills, the ability to juggle multiple priorities, and proficiency in Microsoft Office.