Drone Tech Support Engineer - Enterprise & Public Safety

Skydio; United States; On-site; USD 59,600 - 100,000; Full time

Benefits offered by this job

Equity in the form of stock options

Comprehensive benefits package

Paid vacation time

Job summary

Skydio is seeking a Technical Product Support professional to assist commercial customers with industry-leading autonomous drone technology. Responsibilities include providing exceptional customer support and troubleshooting technical issues. Ideal candidates have 5-7 years of experience in technical support within the drone industry and strong communication skills.

This full-time role operates Monday to Friday, with potential weekend shifts, and offers a competitive salary ranging from $59,600 to $100,000, plus equity options and benefits.

Qualifications

• 5-7 years of Technical Support experience with drones/UAV/UAS.
• Previous customer support experience in utilities, transportation, or public safety organizations.
• Proficient in technical troubleshooting and problem-solving.

Responsibilities

• Deliver premier technical support to drive customer satisfaction.
• Handle software, hardware, and cloud issues for customers.
• Engage in regular product testing and provide feedback.

Skills

Technical Troubleshooting

B2B Customer Support

Verbal and Written Communication

Problem-Solving

CRM Technology Experience

Tools

Zendesk

Salesforce Service Cloud

Job description

Skydio is seeking a Technical Product Support professional to assist commercial customers with industry-leading autonomous drone technology. Responsibilities include providing exceptional customer support and troubleshooting technical issues. Ideal candidates have 5-7 years of experience in technical support within the drone industry and strong communication skills.

This full-time role operates Monday to Friday, with potential weekend shifts, and offers a competitive salary ranging from $59,600 to $100,000, plus equity options and benefits.