Driver Support & Fleet Repair Coordinator

Western Express; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Western Express seeks a detail‑oriented team member to respond to driver requests, open daily repair orders, and coordinate essential repairs with technicians. The role values basic mechanical knowledge and proficiency with Transman and VRMS systems.

Excellent written and verbal communication is required, along with strong computer skills for accurate documentation. The position is on-site with regular hours, emphasizing professionalism, multitasking, and timely reporting, including DOT

Qualifications

• Thrives in a fast-paced, high-volume work environment.
• Demonstrates strong problem-solving skills and a forward-thinking approach.
• Excellent verbal communication skills with drivers, team members, technicians, and supervisors.
• Highly detail-oriented with strong organizational skills.
• Demonstrated commitment to providing exceptional customer service.
• Excellent computer skills and the ability to learn and navigate company systems efficiently.

Responsibilities

• Effectively respond to incoming driver requests, providing prompt and professional assistance with questions and concerns.
• Open and manage daily repair orders while working closely with technicians to coordinate necessary repairs.
• Basic mechanical knowledge is preferred.
• Working knowledge of Transman is preferred; experience with VRMS coding is a plus.
• Maintain a courteous, positive, and professional attitude.
• Strong communication skills are essential.
• Successfully multitask and remain highly organized in a fast-paced shop environment.
• Demonstrate strong computer skills, including accurate and efficient typing.
• Complete required documentation and reports accurately and within established timeframes, including DOT inspection reports and violation documentation.
• Consistently meet commitments, priorities, and deadlines.

Skills

Fast-paced environment

Problem-solving

Verbal communication

Attention to detail

Customer service

Computer skills

Tools

Transman

VRMS coding

Job description

Western Express seeks a detail‑oriented team member to respond to driver requests, open daily repair orders, and coordinate essential repairs with technicians. The role values basic mechanical knowledge and proficiency with Transman and VRMS systems.

Excellent written and verbal communication is required, along with strong computer skills for accurate documentation. The position is on-site with regular hours, emphasizing professionalism, multitasking, and timely reporting, including DOT