Driver Supervisor

Greyhound Bus Lines Inc; Boston (MA); On-site; USD 48,200 - 68,700; Full time

Benefits offered by this job

Comprehensive Wellness Coverage

401(k) Matching

Flexible Time Off

Paid Parental Leave

Company Paid Life Insurance

Lifestyle Spending Account

Tuition Support

24/7 Employee Assistance Program

Free Travel Perks

Job summary

Greyhound Bus Lines Inc. is seeking a Driver Supervisor to oversee a group of drivers, monitor performance, and manage daily dispatch operations. The role requires leadership to maintain safety, training, and labor relations while ensuring on-time performance.

The ideal candidate has 1+ year in operations, strong communication skills, and the ability to analyze data to drive decisions. Weekend, holiday, and on-call availability are required, with a leadership role eligible for a 10% annual bonus.

Qualifications

• Bachelor's degree preferred.
• 1+ year in operations experience.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, generate reports, and make data-driven decisions.
• Diplomacy and discretion with company and union officials.

Responsibilities

• Oversee daily driver workforce and dispatch operations.
• Ensure drivers are trained and compliant with procedures.
• Monitor performance and provide feedback via DriveCam and customer feedback.
• Manage staffing coverage, scheduling, and route personnel dispatch.
• Maintain DOT/FMCSA safety compliance and company standards.

Skills

Leadership

Communication

Data analysis

Interpersonal skills

Decision making

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Job description

Overview

The Driver Supervisor is responsible for overseeing a specific group of drivers and monitoring performance and dispatch. This role involves managing the day-to-day functions of the Driver workforce and ensuring pool compliance, effective employee/labor relations, driver retention, and safety performance.Additionally, we are looking for a candidate with full availability who is willing to work weekends, holidays, and be on call. *Leadership role eligible for annual 10% bonus.*

Responsibilities

• Daily interaction with the driver workforce. Interviews, selects, trains, and manages the driver workforce.
• Ensures all personnel have been trained and/or retrained according to operational procedures.
• Follows up with new drivers at regular scheduled intervals on their performance.
• Reviews manpower needs and ensures proper coverage, including managing driver dispatch for route personnel.
• Ensures drivers are reporting to work on time and in complete uniform ready to work.
• Ensures employee development by providing ongoing feedback to drivers concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback.
• Investigates and acts on feedback regarding drivers and safe operational practices.
• Responsible for planning of future books offs and run change assignment.
• Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations.
• Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance.
• Make sure drivers are properly credentialed to operate a commercial motor vehicle.
• Work closely with HR to address all levels personnel matters.
• Work with drivers to ensure good labor relations are maintained.
• Ensure the following of the CBA to ensure proper handling of grievance process.
• Review electronic DOT logs and/or paper DOT logs.
• Monitors on-time performance on a real-time basis.
• Manages employee performance, determining appropriate levels of discipline based on company policy, including executing termination if disciplinary action fails
• Travel between locations may be required

Qualifications

• Bachelor's degree preferred
• 1+ year in operations experience
• Excellent leadership, communication, and interpersonal skills
• Ability to analyze data, generate reports, and make data-driven decisions
• Ability to exercise considerable diplomacy, judgment, and discretion in establishing and maintaining good working relationships and discretion with the company and union officials
• Safety and Workers Compensation, Labor relations, and CBA experience preferred
• Proficient in Microsoft Office with emphasis on Excel, Windows applications, e-mail etc.

Benefits

• Comprehensive Wellness Coverage- Competitive Medical, Vision, and Dental plans, including multiple FSAs (Health and Dependent Care).
• 401(k) Matching– 401(k) plan with up to 4% company matching contributions.
• Flexible Time Off- Take time off when you need it, as you need it, subject to business needs and manager approval.
• Paid Parental Leave- 8 weeks of fully paid leave to support new parents and growing families.
• Company Paid Life Insurance– Basic company-paid life insurance equal to your annual salary.
• Lifestyle Spending Account– Receive up to $600 per year for eligible lifestyle-related services.
• Tuition Support- Up to $5,250 per year reimbursed for your continued education and development after 12 months of continuous service.
• 24/7 Employee Assistance Program- Free, confidential support for mental health, legal, financial, and family issues, including up to 5 free counseling sessions per year.
• Free Travel Perks– Complimentary travel on FlixBus and Greyhound for you and eligible dependents.

Compensation Range

USD $48,200.00 - USD $68,700.00 /Yr.

Equal Opportunity Employer

Greyhound is an Equal Opportunity Employer. We do not discriminateon the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment. We are committed to fostering a fair and merit-based workplace where every employee feels valued and respected.