Driver Onboarding and Relations Specialist

Werner Enterprises Inc; Omaha (NE); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan and stock purchase plan

Paid time off and life insurance

Job summary

Werner Enterprises Inc. seeks a Driver Onboarding and Relations Specialist to enhance the driver experience from day one, delivering a personalized welcome and a reliable point of contact through the first 30 days.

You will provide live driver support, resolve issues, and champion clear communication to boost retention and satisfaction. The role requires empathetic service, proactive problem solving, and collaboration with multiple departments to ensure a smooth TM handoff and continual

Qualifications

• Demonstrated empathy and customer-service orientation.
• Strong listening and de-escalation skills for issue resolution.
• Excellent communication with drivers and internal teams.

Responsibilities

• Welcome new drivers and promote a positive onboarding culture.
• Serve as liaison between drivers and departments to resolve issues.
• Assist in developing action plans with the driver and teams.
• Conduct follow-up calls after 14 and 30 days to ensure smooth integration.
• Provide warm handoff to the driver’s Transportation Manager with a detailed briefing.
• Support new process development to improve driver experience and retention.

Skills

Empathy

De-escalation

Communication

Problem solving

Driver management

Team collaboration

Tools

Office databases

PC operation

Communication tools

Job description

The Driver Onboarding and Relations Specialist will collaborate with Werner drivers to ensure an excellent driver experience from the day they are assigned to a transportation manager. This role develops and executes a personalized welcome and onboarding process, providing a single, reliable point of contact for new drivers during their crucial first 30 days with Werner. The Specialist will provide live support to drivers, resolve issues, enhance communication, and build strong, first impressions to increase driver retention. This role will also possess the autonomy to problem solve various issues and make decisions regarding equipment, pay and safety related matters.

Job Responsibilities

• Warm Welcome & Culture Enforcement: Execute the initial onboarding process by welcoming new drivers, promoting a positive and inclusive culture, and ensuring they feel included and supported from day one.
• Liaison & Support: Act as a primary liaison between the driver and other departments to identify and resolve issues, answer questions, and provide assistance via any necessary forms of communication.
• Action Planning: Assist in developing action plans with the driver, appropriate departments, and the oversight committee to ensure concerns are fully resolved.
• Follow‑Up & Retention: Conduct follow‑up calls with every driver after their first 14th and 30th days to assess their experience and assist with any initial challenges; ensure timely follow‑up with any driver or reporting associate referred to another department.
• TM Handoff: Provide a warm introduction and verbal handoff to the driver’s new Transportation Manager (TM) following a detailed overview of their specific fleet.
• Process Improvement: Assist with new process developments and training initiatives designed to improve the driver experience and increase retention.

Key Knowledge, Skills, and Abilities

• Empathy, helpfulness, de‑escalation, positive demeanor, and the ability to turn a negative situation into a positive one.
• Problem Resolution: Excellent listening and quick, logical decision‑making skills with a focus on resolving issues at the source.
• Communication: Ability to communicate respectfully and professionally with individuals at all levels.
• Industry Knowledge: Preferred transportation or fleet management experience, specifically within the truckload industry, and quick acclimation to Werner policies and procedures.
• Technical Skills: Proficiency in office database systems, PC operation, and relevant communication tools.
• Experience: Fleet management, customer service, driver management, and communication experience is preferred.

Benefits

• Medical, dental and vision plans
• 401(k) plan and stock purchase plan
• Paid time off, life insurance, disability plans and other optional supplemental coverage

Equal Employment Opportunity Statement

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant’s age.