Driver License Technician Trainee: In-Training for Certification

State of Colorado; Nebraska; On-site; USD 40,000 - 50,000; Full time

Job summary

The Colorado Department of Revenue, Division of Motor Vehicles, invites applications for a Driver License Technician Trainee stationed on site at the Parker Driver License Office. You will learn to issue Colorado licenses and IDs, test procedures, and customer service ethics under state policy.

Training leads to certification and potential promotion. Responsibilities include interacting with customers, verifying eligibility, handling documents and cash, and conducting tests for various license

Qualifications

• 1 year of experience in a customer service role.
• College coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.
• Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued. (This includes maintaining a cash drawer, counting cash, and balancing receipts)

Skills

State experience

Customer service

Problem solving

Written communication

Data entry

Stress management

Teamwork

Cash handling

Education

College coursework in Business/Accounting/Management

DLF Certification

Job description

The Colorado Department of Revenue, Division of Motor Vehicles, invites applications for a Driver License Technician Trainee stationed on site at the Parker Driver License Office. You will learn to issue Colorado licenses and IDs, test procedures, and customer service ethics under state policy.

Training leads to certification and potential promotion. Responsibilities include interacting with customers, verifying eligibility, handling documents and cash, and conducting tests for various license