Driver License Examiner I

North Carolina; Raleigh (NC); On-site; USD 45,000; Full time

Job summary

The North Carolina Department of Transportation seeks a Driver License Examiner to evaluate applicants for various licenses at the Fuquay Varina Office. Responsibilities include administering tests, ensuring safety standards, and providing excellent customer service. The position demands a valid N.C. Driver License and offers competitive benefits and training opportunities.

Benefits

State benefits

Career development opportunities

Qualifications

• Experience in customer service and detailing policy to the public.
• Knowledge of DMV procedures and ability to manage high-volume transactions.
• Possession of a valid North Carolina Driver License.

Responsibilities

• Administer eligibility tests for Driver License and ID cards.
• Evaluate applicant knowledge of NC Motor Vehicle laws and observe driving skills.
• Serve as an advisor to customers regarding health concerns and service programs.

Skills

Customer service

Communication

Knowledge of vehicle laws

Education

Bachelor’s degree

Tools

Microsoft Office

Database programs

Job description

2 weeks ago Be among the first 25 applicants

Description of Work

New hire applicants will be hired at a hiring rate of $44,210

This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities.

This Posting is accepting applications for position 60030823 located in the Fuquay Varina Driver License Office.

We are currently looking for Driver License Examiners. You will be responsible for administering eligibility tests, evaluating people applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into an internal system for reporting.

You are the face of the DMV and serve an important role to reduce wait times and improve customer service. To ensure we meet our mission of providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required.

Related program experience for this position includes one or more of the following: customer service experience with diverse groups, experience providing detailed information to the public, experience working in settings that require interviewing individuals to gather information and/or working knowledge of DMV policies and procedures.

Knowledge, Skills And Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Experience explaining policy, procedure and/or laws to educate customers or the public.
• Customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele.
• Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems.
• Work experience typing using a computer keyboard.
  
  

Additional Expectations

• Experience with collection and disbursement of cash is helpful.
• Ability to manage time efficiently to accomplish required tasks.
• Must attend, complete, and pass a certification training requiring overnight stay Monday-Friday for 4 - 7 weeks.
  
  

Possession of a valid North Carolina Driver License. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle related offense and no more than 5 active points. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.

Minimum Education And Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience.

Supplemental and Contact Information

Sharon Ashe 919-615-7231

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For Permanent And Time-limited Appointments

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.

• Yes
• No
  
  

02

Applicants being hired as a new hire or being reinstated as a Driver License Examiner I will be hired at a rate of $44,210. If offered this position as a new hire, will you accept this position at a salary of no more than $44,210?

• Yes
• No
  
  

03

The North Carolina Department of Transportation requires that your application include all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept "See Attached" or Resumes in lieu of completing the "Education" and "Work Experience" sections of the online application. I understand that I will not be considered for employment with the NCDOT if I submit an incomplete application.

• Yes
• No
  
  

04

This and the 3 questions that follow it pertain to necessary qualifying conditions all candidates must meet in order to be considered for a Driver License Examiner Position: Are you able to meet all federal medical requirements and qualify/retain a Commercial Driver License?

• Yes
• No
  
  

05

Do you have any suspensions/revocations within the last 10 years on your driver license?

• Yes
• No
  
  

06

Do you have more than 5 active points on your driver license? (Active points are the result of a traffic offense?

• Yes
• No
  
  

07

What is your driver license number?

08

What state issued your driver license?

09

A name-based and fingerprint-based criminal history record check and a motor vehicle record check will be completed on selected applicants. Are you willing to submit to a criminal history record check and a motor vehicle record check?

• Yes
• No
  
  

10

If selected for a position, are you available and will you attend 4 - 7 weeks of certification training requiring overnight stay Monday-Friday?

• Yes
• No
  
  

11

Which of the following best describes your level of experience explaining policy, procedure and/or laws to educate customers or the public?

• None
• Less than 1 Year
• 1-2 Years
• 2-3 Years
• 3-4 Years
• 4 or More Years
  
  

12

Explain how you have experience explaining policy, procedure and/or laws to educate customers or the public.

13

Which of the following best describes your level of customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele?

• None
• Less than 1 Year
• 1-2 Years
• 2-3 Years
• 3-4 Years
• 4 or More Years
  
  

14

Explain how you have customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele.

15

Which of the following best describes your level of knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems?

• None
• Basic
• Intermediate
• Thorough
  
  

16

Explain how you have experience utilizing databases and quick learning of internal systems.

17

Which of the following best describes your level of work experience typing using a computer keyboard?

• None
• Less than 1 Year
• 1-2 Years
• 2-3 Years
• 3-4 Years
• 4 or More Years
  
  

18

Explain how you have work experience typing using a computer keyboard.

• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Administration

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