Driver License Examiner I

NCDOT Division of Aviation; North Carolina; On-site; USD 44,000 - 51,000; Full time

Job summary

Join the NCDOT Division of Aviation as a Driver License Examiner I, responsible for evaluating applicants for driver's licenses and permits. Enjoy state benefits, competitive salaries, and diverse career development opportunities while impacting public safety and customer service in a dynamic work environment. This entry-level role requires a valid NC Driver License and a strong customer service background.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Experience explaining laws and policies to customers.
• Ability to handle cash and manage time efficiently.

Responsibilities

• Administer eligibility tests for various licenses.
• Provide customer service and evaluate applicants.
• Ensure accurate data entry for reporting.

Skills

Customer service

Knowledge of Motor Vehicle laws

Time management

Education

Bachelor’s degree from an accredited institution

Tools

Microsoft Office

Job description

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New hire applicants will be hired at a hiring rate of $44,210

This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities.

This Posting is accepting applications for position 60030567 located in the Erwin Driver License Office. North Carolina Department of Transportation (NCDOT) is committed to attracting and retaining high quality talent and developing career tracks that strengthen our organization while allowing employees to build satisfying careers. Join the diverse talent community at NCDOT in a variety of jobs, including engineering, IT, public transportation, financial management, research, and many other positions across the state. When you work for North Carolina, you can rely upon a culture that values collaboration, creativity, innovation, diversity, and teamwork; the ability to impact positive change for the citizens of North Carolina; and benefit options that will enhance your quality of life, health, wellness, and future.

We are currently looking for Driver License Examiners. You will be responsible for administering eligibility tests, evaluating people applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into an internal system for reporting.

You are the face of the DMV and serve an important role to reduce wait times and improve customer service. To ensure we meet our mission of providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required.

Related program experience for this position includes one or more of the following: customer service experience with diverse groups, experience providing detailed information to the public, experience working in settings that require interviewing individuals to gather information and/or working knowledge of DMV policies and procedures.

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Experience explaining policy, procedure and/or laws to educate customers or the public.
• Customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele.
• Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems.
• Work experience typing using a computer keyboard.
  
  

Additional Expectations

• Experience with collection and disbursement of cash is helpful.
• Ability to manage time efficiently to accomplish required tasks.
• Must attend, complete, and pass a certification training requiring overnight stay Monday-Friday for 4 - 7 weeks.
  
  

Possession of a valid North Carolina Driver License. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle related offense and no more than 5 active points. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience.

Sharon Ashe 919-615-7231

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Airlines and Aviation

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