Driver License Examiner Assistant - Lehigh Valley

Commonwealth of Pennsylvania; Hanover Township (Luzerne County); On-site; USD 40,000 - 46,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Driver License Examiner Assistant in a busy Lehigh Valley licensing center. You will support customer service, review documents, and guide applicants through license and ID services, testing, and data entry.

The role emphasizes accuracy, communication, and compliance with policies. Responsive teamwork and attention to detail are essential as you administer knowledge tests, conduct vision screenings, and help applicants understand requirements for

Qualifications

• One year of experience obtaining, evaluating, and providing information to the public.

Responsibilities

• Greet applicants, provide forms, and guide customers through license and ID service steps.
• Examine identification documents to confirm authenticity and prevent fraud.
• Administer knowledge tests and conduct vision screenings using approved tools.
• Enter application and testing information into online driver license systems.
• Provide information on renewals, duplicates, transfers, REAL ID, CDL requirements, and related services.
• Follow customer service policies, apply fee waiver rules, and maintain a clean workspace.

Skills

Customer Assistance

Document Review

Testing Support

Data Entry

Service Guidance

Compliance Duties

Job description

NOTE: This posting will close on OCTOBER 25, 2026 or after 25 applications are received, whichever occurs first. Do you thrive in a fast-paced customer driven environment and possess exceptional attention to detail? If so, the Pennsylvania Department of Transportation (PennDOT) may have the position you have been waiting for! We are eager to welcome a highly organized and team oriented Driver License Examiner Assistant to join our Lehigh Valley licensing center. Do not miss this opportunity to make a difference by promoting highway safety and combating fraud through your diligent work efforts. We look forward to working with you!

This position helps support customer service and safety at Driver License Centers by reviewing documents, assisting customers, and entering information into licensing systems. Your work will involve testing, data entry, communication with applicants, and helping customers understand requirements. As a Driver License Examiner Assistant, you will perform the following duties:

• Customer Assistance: Greet applicants, provide forms, and guide customers through license and ID service steps
• Document Review: Examine identification documents to confirm authenticity and prevent fraud
• Testing Support: Administer knowledge tests and conduct vision screenings using approved tools
• Data Entry: Enter application and testing information into on-line driver license systems
• Service Guidance: Provide information on renewals, duplicates, transfers, REAL ID, CDL requirements, and related services
• Compliance Duties: Follow customer service policies, apply fee waiver rules, and maintain a clean and organized workspace

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours/week
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel to other driver license centers may be required as necessary.
• Telework: You will not have the option to telework in this position
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.