Driver License Examiner Assistant (Jeannette DLC)

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Driver License Examiner Assistant to provide courteous customer service at a Driver License Center and guide applicants through licensing steps with confidence.

You will help applicants through identity checks, testing, and service requirements, while entering data into licensing software and explaining options. The role emphasizes professionalism, safety, and clear communication in a busy public environment.

Qualifications

• One year of experience obtaining, evaluating, and providing information to the public.

Responsibilities

• Greet customers, review identification, and guide applicants through required forms.
• Give standardized knowledge tests and conduct basic vision screenings.
• Enter applicant information and test results into licensing software systems.
• Explain licensing requirements and answer questions about available services.
• Verify documents for REAL ID and other license or identification needs.
• Maintain a clean, orderly and accessible workstation.

Skills

Customer service

Data entry

Test administration

Testing systems

Tools

Licensing software

Job description

THE POSITION

NOTE: This posting will close on OCTOBER 01, 2026 or after a total of 25 applications are received, whichever occurs first.

As a Driver License Examiner Assistant with the Department of Transportation, you will help customers complete important licensing steps with confidence. This role allows you to support public safety while guiding individuals through key requirements. Your customer service skills will make a positive impact on every visitor who enters the center. Join a team that values professionalism and clear communication.

DESCRIPTION OF WORK

This position provides customer service and licensing support for individuals seeking driver license services at a Driver License Center. The role focuses on helping applicants through identity checks, testing systems, and service requirements. As a Driver License Examiner Assistant, you will perform the following duties:

• Customer Assistance: Greet customers, review identification, and guide applicants through required forms
• Test Administration: Give standardized knowledge tests and conduct basic vision screenings
• Data Entry: Enter applicant information and test results into licensing software systems
• Service Guidance: Explain licensing requirements and answer questions about available services
• Documentation Review: Verify documents for REAL ID and other license or identification needs
• Work Area Organization: Maintain a clean, orderly and accessible workstation

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel when needed
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Veterans

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.