Driver/Lead Non-CDL (3AM Start/ Tue-Sat)

Batesville; Elkridge (MD); Sur place; USD 27 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

Short-term disability

401K Matching

Paid Time Off

Development & Advancement

Résumé du poste

Batesville is seeking a CSC Team Lead to manage day-to-day operations at a local customer service center, driving continuous improvement and ensuring top service levels. You’ll lead a team, handle interviewing and training, and oversee safety, cost, and quality metrics while supporting budgeting and cross-functional collaboration.

Responsibility includes supervising staff, managing paperwork, and applying lean practices to improve efficiency.

Qualifications

• Clean MVR with no major violations or accidents in past 3 years.
• Ability to work any shifts including weekends to meet demand.
• Ability to calculate figures and amounts (discounts, interest, percentages).
• Ability to read and interpret safety rules and operating instructions.
• Ability to speak effectively before groups of customers or employees.
• Ability to write routine reports and correspondence.
• Ability to define problems, solve them, and analyze data.
• Ability to use computers; JD Edwards experience preferred.

Responsabilités

• Lead employees and supervise according to company policies and conduct code.
• Assist with interviewing, training, planning, directing work, and performance reviews.
• Process pre-hire and post-hire paperwork for new associates.
• Oversee local operations: cost, delivery, safety, inventory, and customer satisfaction.
• Learn and apply ELDs and related tech for hours of service entries and data entry.
• Participate in safe driver training and orientation as needed.
• Monitor vehicle safety with cameras and ensure compliance with policies.
• Help reduce costs per unit and improve efficiency at the CSC level.
• Protect company assets and maintain inventory controls.
• Support high standards of customer service in order taking and problem solving.
• Implement local market strategies and profitable customer/product focus.
• Assist in policy deployment, root cause analysis, and countermeasures.
• Support budgets and cross-functional projects; liaise with sales and home office.
• Ensure professional image and driver appearance; drive cross-functional collaboration.

Connaissances

MVR clean

Flexible shifts

Math skills

Reading & writing

Communication

Problem solving

JD Edwards

3+ years driving

Valid driver's license

Forklift training

DOT physical

Heavy lifting

Lean Six Sigma

CDL B

Formation

High School Diploma or GED

Associates degree preferred

Outils

JD Edwards

Description du poste

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®.

Batesville has been named one of the Most Trustworthy Companies in America by Newsweek for the third year in a row, reflecting our commitment to quality, integrity, and the trust families and funeral professionals place in us every day.

Your Role At Batesville

The CSC Team Lead is responsible for the day-to-day operations and continual improvement of a local customer service center (CSC).

How You’ll Be Rewarded

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• The expected pay for this role is $24.00 per hour. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement

What You'll Do

• Lead employees. Carries out supervisory responsibilities in accordance to the Company policies, the Code of Ethical Business Conduct and applicable laws.
• Responsibilities include assisting with interviewing, training employees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.
• Responsible for the completion of pre-hire and post-hire paperwork for new associates
• Responsible for local operational performance in the following areas: cost, delivery, health and safety, property management, cost of quality, work standards, procedures and policies, and customer satisfaction
• Proficiency or knowledge and ability to become proficient in utilizing electronic logging devices (ELD's) and related technology. Including the ability to accurately record hours of service, perform necessary data entry, and troubleshoot any ELD related issues while adhering to all requirements.
• Participation in additional safe driver training or orientation may be required, to ensure familiarity with company safety policies and procedures.
• Vehicles may be equipped with rear and forward-facing cameras to enhance safety and monitor driving behavior.
• Assist in the achievement and reduction of cost per delivered unit and hours per unit measures
• Protection of company assets such as inventory, purchase and fuel cards, petty cash, etc.
• Support high standards of customer service in the areas of order taking and customer problem solving
• Implementation of local market strategies
• Implementation of the "profitable customer and product" philosophy at the local level
• Assist in policy deployment, root cause, and countermeasure analysis
• Implement strategies to improve operations and inventory efficiencies at the CSC level (i.e. fill rates)
• Adherence to governmental regulations (DOT, OSHA)
• Assist in training of health and safety, phone skills, standard operating procedures, etc.
• Execution of product recalls and field quality repairs
• Provide input regarding the development of annual budgets for the local service center
• Interaction and coordination with associates, sales, customers, RDC Managers, District CSC Managers and home office
• Ensure that Batesville maintains and projects an image to the industry consistent with our expectations of professionalism and truck and driver appearance
• Participate in cross-functional projects to improve company performance
• Work with Sales Managers to control the costs of special deliveries
• Provide input regarding market needs as they relate to distribution and service
• Provide insight regarding competition in the market
• Work with Sales Managers and Sales Reps to establish mix of caskets to be inventoried
• Other duties may be assigned

Education

What You'll Bring:

• High School Diploma or general education degree (GED). Associates degree preferred.

Skills/Experience

• Clean MVR or Driver Abstract with no major violations or accidents within the past three years and ability to operate a straight truck or tractor trailer (if applicable) safely
• Ability to work any shifts and days, including weekends to ensure CSC and Customer demand is met
• Ability to calculate figures and amounts such as discounts, interest, percentages
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to write routine reports and correspondence
• Ability to define problems, problem solve, collect data, establish facts, and draw valid conclusions
• Ability to effectively use computers and associated applications (experience in JD Edwards) preferred
• Minimum 3 years of commercial driving experience
• Valid Driver's License
• Must have formal forklift training (either walk behind or riding forklift)
• Must successfully pass a vehicle road test
• Must maintain a current DOT physical and keep on file with issuing state motor vehicle department
• Ability to lift and/or move miscellaneous equipment and product weighing up to 50 pounds frequently and over 100 pounds occasionally
• Experience with Lean Systems Management, Six Sigma, or ISO 9000 is preferred
• Greater than 5 years experience in a Logistics Supervisorial Position preferred.
• Class B CDL preferred (Class A mandatory for those locations utilizing tractor trailers)
• Vehicle specific experience, relative to the type of vehicle you will be operating

Travel

Travel for this position should be minimal but may average 2-3 weeks a year for alternant CSC vacation coverage or project work.

Safety-Sensitive Position Notice

This position has been designated as safety-sensitive. Responsibilities may include operating vehicles or equipment, working in warehouse or production environments, handling hazardous materials, or performing other duties where safety is a critical component of the job. Employees in this role may be required to comply with company drug and alcohol testing policies and applicable federal, state, or local regulations.

Physical Demands

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 75lbs. Specific vision abilities may include the employee's ability to see near and far distances and also must possess vision ability well enough to detect quality deficiencies with in wood or painted metal.

The employee must meet requirements as specified by the Department of Transportation (DOT) and/or Transport Canada, including vision requirements and random drug and alcohol screenings where applicable.

Notice:

The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time.

#INDCSR

Who We Are

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.

At Batesville, Our Associates Are Our Strongest Asset. We Strive To Attract, Hire, And Develop The Best And Brightest To Ensure Our Place In The Future. Batesville Has a Strong Culture Of Achievement, Which Is Underpinned By These Five Core Values

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

What Sets Us Apart

Making a difference

Helping families honor the lives of those they love® isn't just our mission. It's why we do what we do every day to make every Batesville product the best it can be.

Development is a priority

We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.

Putting customers first

We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success.

We Have Fun

We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization.

We Give Back

We support our communities by assisting in fundraising events and volunteer programs to help those in need. *These services are not available at all Batesville locations.

DISCLAIMER

The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time.

At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer.

We are an Equal Employment Opportunity/  Affirmative Action Employer of minorities/females/disabled/veterans.