Warehouse Manager

Batesville; Elkridge (MD); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

Paid time off

Development opportunities

Employee Assistance Program

Job summary

Batesville is seeking a capable operations leader to manage the Customer Service Center (CSC) team and drive performance across daily operations. You will oversee HR processes, performance reviews, and development plans while maintaining a strong focus on customer service, safety, and cost control.

The role requires process improvement, inventory efficiency, and cross-functional collaboration with sales and home office.

Qualifications

• Bachelor's degree in Business, Supply Chain Management or Logistics preferred.
• Minimum of two years related experience and/or training.

Responsibilities

• Lead, direct, develop and manage CSC associates.
• Manage associates using HR processes including performance reviews and development plans.
• Ensure high standard of customer service in order taking and problem solving.
• Develop and implement market strategies and profitable customer/product philosophy locally.
• Develop strategies to improve operations and inventory efficiencies at the CSC level.
• Supervise employees and carry out duties per company policies and laws.
• Collaborate with Sales Managers to control operational costs and delivery practices.

Skills

Microsoft Office

Customer service orientation

Verbal and written communication

Professional appearance

Positive attitude

Safety awareness

Attention to detail

DOT/FMSCA/OSHA rules knowledge

Team player

Education

Bachelors degree in Business/Supply Chain/Logistics

Tools

Samsara

Workday

Fleetio

JDE

Job description

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®.

Batesville has been named one of the Most Trustworthy Companies in America by Newsweek for the third year in a row, reflecting our commitment to quality, integrity, and the trust families and funeral professionals place in us every day.

Your Role At Batesville

Responsible for the day-to-day operations and continual improvement of the facility including performance metrics, developing talent and sizing the organization appropriately to meet the market opportunity. Less than 50% of the job responsibilities involve driving or manual labor.

How You’ll Be Rewarded

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• The expected base salary range for this role is $70,000 - $80,000 per year. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement

What You'll Do

• Lead, direct, develop and manage CSC associates.
• Manage associates utilizing Human Resources processes, including quarterly and annual performance reviews (PDF), development plans and top grading.
• Accountable for CSC operational performance, policy deployment, root cause and countermeasure analysis.
• Functional knowledge of systems such as Samsara, Workday, Fleetio, JDE, etc.
• Responsible for implementation of a high standard of customer service in the areas of order taking and customer problem solving.
• Responsible for implementation of market strategies and the "profitable customer and product" philosophy at the local level.
• Develop strategies to improve operations and inventory efficiencies at the CSC level.
• Responsible for the implementation of compensation, freedom to lead and safety per the company's guiding principles.
• Develop and conduct ongoing training in the areas of health, safety, phone skills, standard operating procedures, etc.
• Help develop annual budget, operational and capital plans for the facility.
• Leverage resources to maximize profits.
• Ensure the appropriate interaction and coordination with sales, customers, RDC managers, and home office.
• Responsible for the protection of company assets and achievement and reduction of cost per delivered unit and hours per unit measured as well as protection of company assets such as inventory, purchase cards, fuel cards, etc.
• Understand competition in the market. Analyze strengths and weaknesses and seek out opportunities.
• Responsible for adherence to governmental regulations and DOT rules.
• Responsible for the execution of product recalls and field quality repairs.
• Ensure that the CSC maintains and projects an image to the industry consistent with the company's expectations of professionalism, and truck and driver appearance.
• Participate in cross-functional projects to improve company performance
• Work with Sales Managers to control the operational costs such as special deliveries, etc.
• Provide input regarding market needs as they relate to distribution and service.
• Work with Sales Managers and Sales Representatives to establish the mix of caskets to be inventoried.
• Directly supervises employees. Carries out supervisory responsibilities in accordance with the Company policies, the Code of Ethical Business Conduct and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.
• Other duties may be assigned.

What You'll Bring

Education

Bachelor's degree (B.S./B.A.) or equivalent from a college or university in Business, Supply Chain Management or Logistics preferred; and a minimum of two years related experience and/or training; or equivalent combination of education and experience with an emphasis in Logistics.

Skills/Experience

• Microsoft Office – Immediate - Required
• Customer Service Orientation – Expert – Required
• Verbal and Written Communication – Expert – Required
• Professional appearance - Required
• Positive Attitude - Required
• Attention to safety – Expert – Required
• Attention to detail – Expert – Required
• Knowledge of DOT, FMCSA, and OSHA rules and regulations – Intermediate – Required
• Team Player - Required

Travel

Employee must be able to travel less than 5% of the time.

Physical Demands

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee will occasionally climb, bend, kneel, crouch/squat, and/or twist. The employee will frequently lift items as heavy as 50lbs. Specific vision abilities may include the employee's ability to see near and far distances. The employee must occasionally lift and/or move up to 50 to over 100 pounds.

Notice

The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time.

Who We Are

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.

At Batesville, Our Associates Are Our Strongest Asset. We Strive To Attract, Hire, And Develop The Best And Brightest To Ensure Our Place In The Future. Batesville Has a Strong Culture Of Achievement, Which Is Underpinned By These Five Core Values

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

What Sets Us Apart

Making a difference:

Helping families honor the lives of those they love® isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be.

Development is a priority:

We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.

Putting customers first:

We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success.

We Have Fun!

We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization.

We Give Back:

*These services are not available at all Batesville locations.

DISCLAIMER:

The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/affirmative Action Employer of minorities/females/disabled/veterans.