Driver Lead

Stores; Columbus (OH); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

401(k)

Job summary

The ODPGroup is seeking a Specialist, Delivery Lead in Columbus to oversee delivery operations, lead and train Delivery Specialists, and ensure efficient route planning and customer satisfaction. The role emphasizes safety, LEAN improvements, and thorough supervision of daily activities.

Responsibilities include coaching, route design, dispatch, paperwork, and collaboration with management to meet customer requirements, while maintaining professional conduct and reliable service across routes.

Qualifications

• High School diploma or equivalent preferred.
• Minimum 3 years experience in related field.
• At least two years Delivery experience preferred; supervisory or leadership experience preferred.
• CDL may be needed in states where required.
• Valid driver license and clean driving record are required.
• DOT qualification and ability to pass DOT drug test.

Responsibilities

• Provide training and coaching to new and existing Delivery Specialists; provide input for performance reviews.
• Assist management with vehicle safety and building security issues; allocate resources to ensure timely deliveries as defined by customer requirements.
• Communicate customer feedback to supervisory personnel.
• Develop ideas for operational improvements using LEAN practices.
• Ensure completion of required paperwork.
• Assist with route design, balancing and dispatch; train on driver and vehicle safety and DOT compliance.
• Act as supervisor in absence of manager; back-up driver when needed.
• Adhere to Standard Operating Procedures; perform safety checks as needed.
• Participate in Safety Committee and Tier 1 meetings.
• Meet with new customers and for onsite visits.

Skills

Leadership

Customer service

LEAN practices

Route design

Training

Communication

Education

High School diploma or equivalent

Tools

RACE

MS Word

MS Excel

Job description

Pay range: $27 - $30/per hour depending on Experience plus full benefits

Shift: M-F, Approx 11AM - 7PM - this role requires some flexibility

This is a Cover Driver role as well so the qualified candidate has a clean MVR (no accidents or incidents in the last 3 years), able to pass a DOT Drug Test and obtain a DOT MED CARD if they do not already have one. Must have Route Driving Experience.

The Specialist, Delivery Lead is responsible for the efficient delivery of all customer products and will lead and direct the Delivery Specialists. This position is responsible for hands on training of new Delivery Specialists as well as the ongoing monitoring and follow-up of all route drivers. This position will place a strong emphasis on customer service and organization as well as the ability to direct the work of others. The Lead Delivery Specialist should be familiar with route balancing as well as other system functions in RACE, MS Word and MS Excel. May be responsible for Desktop Delivery Specialist

Primary Responsibilities

1. 1. Provide training and coaching to new and existing Delivery Specialists. Provide technical training and problem solving resources. Provides input for performance reviews
2. 2. Assist management with vehicle safety and building security issues. Allocates resources to insure timely deliveries as defined by customer requirements and expectations
3. 3. Communicate customer feedback to appropriate supervisory personnel
4. 4. Develop and contribute ideas and suggestions for operational improvements utilizing LEAN practices
5. 5. Ensure the proper completion of all required paperwork
6. 6. Assist management with route design, balancing and dispatch, including training and follow up of driver and vehicle safety as well as State and Federal Department of Transportation (DOT) compliance
7. 7. Assume supervisory functions in the absence of direct manager or supervisor
8. 8. Assist with delivery operations as a route back-up driver, when necessary
9. 9. Adherence to established Standard Operating Procedures
10. 10. Perform driver safety checks as needed, for follow up and or retraining
11. 11. Participate in Safety Committee and conduct Tier 1 meetings
12. 12. Assist in meeting with new customers and for onsite visits

Qualifications

• High School diploma or equivalent edu preferred
• Minimum 3 years experience in related field
• At least two years Delivery experience preferred. Supervisory or Leadership experience preferred. Knowledge of systems, tools, and or processes in delivery environment preferred.
• CDL may be needed in states where required
• Computer skills preferred;
• Valid driver license
• Clean; driving record
• Class B Commercial Driver’s License (CDL), only required for operating delivery vehicle exceeding 26,000 lb. Gross Vehicle Weight (GVW)
• Department of Transportation (DOT) qualification
• Familiarity with computer and other transportation systems preferred, GIS computer programs preferred
• Ability to communicate both verbally and in writing, using the English language (English competency)
• Ability to represent the company professionally when making customer deliveries.
• Have good job performance and behavior as measured through indicators such as teamwork, attendance, customer service, productivity, etc
• Basic product knowledge
• Knowledge of operation of power/mobile equipment
• Ability to understand addition, subtraction, multiplication, and division
• Geographical knowledge of the delivery service area
• Demonstrate a commitment to OfficeMax core values
• Ability to transport single cartons up to 75 pounds as needed (75lbs industry standard?)
• Ability to use manual pallet jacks to transport pallets of products up to 2,500 pounds
• Ability to work in all seasons due to varied climates
• Repetitive lifting and/or carrying of products and or merchandise, repetitive climbing in and out of vehicle Ability to stand; on feet for long periods of time, continuous walking;; including stairs
• Ability to read and understand a map
• Ability to up sell
• Maintain a professional appearance

About The ODPGroup:The ODPGroup, through its business entities ODP Business Solutions and Office Depot,is a leading provider of products,services, and technology solutionsthrough an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety:We are committed tomaintaininga safe and healthy work environment for ourCoworkers and our customers. AllCoworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer:The above statements are intended to describe the general nature and level of work being performed byCoworkersassigned to this classification and are not intended to be a complete list of all responsibilities, duties and skillsrequired ofCoworkersso classified. Other duties may be assigned.

Pay, Benefits & Work Schedule:The company offers competitive salaries, a benefits package, which includes a401(k) and more, along with plenty of opportunities to move and grow within our organization!You may be eligible toparticipatein an incentive program, paidin accordance withthe IncentivePlanterms and conditions.

Equal Employment Opportunity:The company is committed toprovidingequal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction recordspursuant totheCity & County of San Francisco Fair Chance Ordinance.

Application Deadline:The job posting will remain open for a minimum of 3 days and will expire once the position has beenfilled.