Operations Manager

Stores; Kent (WA); On-site; USD 100,000 - 140,000; Full time

Job summary

ODPGroup in Kent, WA is seeking an Operations Manager to lead distribution and transportation activities, including receiving, order fulfillment, shipping/loadout, and transportation. You will own P&L for the area, manage staff, costs, safety, and KPIs, and ensure regulatory compliance while building a culture of safety and continuous improvement.

You will partner with site and regional leadership to design processes that boost productivity, quality, and customer experience.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years in a leadership role within distribution/transportation/operations.
• Strong MS Office skills including Outlook and Teams.

Responsibilities

• Plan and manage receipt, storage, order fulfillment, loading, and transportation activities with KPI focus.
• Monitor performance data and lead continuous improvement initiatives.
• Recruit, hire, train, and develop a 20–30 person team; conduct reviews and coaching.
• Ensure safety, compliance, and cost control; manage multi-department P&Ls.
• Collaborate with site/regional leadership to optimize processes and service.

Skills

English fluency

Leadership

Communication

Forecasting

Education

Bachelor's degree or equivalent

Area of Study: Supply Chain / Business / Engineering

Minimum 3 years leadership in Distribution/Operations

Tools

Microsoft Office

Excel

Job description

Location: Kent, WA

Department: OUTBOUND/SHIPPING

Shift: Monday - Friday, 2:00PM - Completion

Equipment Operation Experience Required: Electric Pallet Jack, Order Picker, Reach Truck

The Operations Manager is a key leader responsible for directing, optimizing, and executing daily distribution and/or transportation activities within assigned market areas. This includes operational oversight of one or more functions such as receiving, order fulfillment, shipping/loadout, and/or transportation.

The role owns P&L performance for the assigned area, with accountability for staffing, cost control, safety, service, and the achievement of key performance indicators (KPIs). The Operations Manager ensures compliance with all regulatory requirements and company policies while maintaining a strong culture of safety.

This position partners closely with site and regional leadership to design, refine, and implement work processes that improve productivity, quality, and overall efficiency. As a member of the leadership team, the Operations Manager is constantly looking for opportunities to enhance operations and deliver excellent experience for both internal and external customers.

The Operations Manager builds and sustains a cohesive, high-performing team by hiring, engaging, and developing associates, providing clear direction and feedback, and fostering a culture of accountability, collaboration, and continuous improvement to achieve operational excellence.

Primary Responsibilities

• Operational Leadership & Performance:
• • Plan and manage efficient receipt, storage, order fulfillment, loading, and/or transportation activities— including third-party providers—while maintaining a strong focus on KPIs, quality, service, and cost.
  • Utilize forecasting tools and methodologies to align labor, capacity, and resources with current and anticipated volume.
  • Monitor, analyze, and act on operational performance data (productivity, quality, utilization) to drive continuous improvement.
• Customer & Stakeholder Engagement:
• • Build and maintain strong relationships with internal stakeholders, external customers, and third-party providers/carriers.
  • Participate in leadership meetings, customer visits, and third-party audits; proactively identify business opportunities and process improvements that enhance service and support growth.
• People Leadership & Development:
• • Recruit, hire, train, and develop distribution and/or transportation team members; ensure appropriate staffing and coverage to meet business needs.
  • Provide day-to-day leadership and motivation for a team of approximately 20-30 coworkers, fostering a culture of accountability, engagement, and collaboration.
  • Conduct performance reviews, ongoing coaching conversations, and salary recommendations.
  • Promote open, transparent communication and ensure associates understand goals, expectations, and priorities.
• Safety, Compliance & Workplace Standards:
• • Administer training, qualification, and safety programs to ensure regulatory and company policy compliance.
  • Communicate and enforce policies, procedures, and standard work within assigned areas.
  • Ensure the physical condition of the facility and work areas supports a clean, safe, and healthy working environment.
• Financial Management & Continuous Improvement:
• • Own and manage multi-departmental P&Ls with accountability for budget performance, cost control, and operational efficiency.
  • Identify and implement initiatives that reduce cost-to-serve while maintaining or improving service levels.
  • Implement Lean principles and methodologies to streamline processes, eliminate waste, and improve safety, quality, and productivity.
  • Lead cross-functional teams in problem‑solving and process‑improvement initiatives; standardize best practices across the operation.
• Other Responsibilities:
  • Perform other duties and responsibilities as assigned to support business needs and organizational objectives.

Education and Experience

• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Supply Chain, Business, Engineering, Distribution Management preferred.
• Minimum Years of Experience: 3
• Type of Experience: Leadership role in Distribution, Transportation, and/or Operations preferred
• Technical Competencies & Information Systems: Microsoft Office to include Outlook and Teams

Skills & Abilities

• • Strong leadership and communication skills, with the ability to influence and align cross-functional teams
  • Deep knowledge of warehouse and/or transportation operations, procedures, and best practices
  • Proven, sound decision‑making skills in a fast‑paced, metrics‑driven environment
  • Demonstrated ability to lead, develop, and motivate employees to achieve operational, safety, and service goals
• Additional Language Skills: English. Spanish is a plus.
• Personal Attributes & Other/Preferred:
• Self‑motivated, proactive, and accountable
  • Collaborative team player who builds strong relationships across functions and levels
  • Able to set clear expectations, monitor progress, and hold self and others accountable for results
  • Effective at leading through change and providing timely, candid coaching and feedback to associates
  • Flexible and adaptable, with the ability to adjust priorities to meet evolving business needs
  • Comfortable meeting with customers and clients to build strong partnerships, understand their needs, and identify opportunities to grow the business
  • Strong financial acumen, with the ability to forecast the business, interpret results, and adjust plans and resources based on changing conditions

About The ODPGroup

The ODPGroup, through its business entities ODP Business Solutions and Office Depot,is a leading provider of products,services, and technology solutionsthrough an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world‑class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed tomaintaininga safe and healthy work environment for ourCoworkers and our customers. AllCoworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed byCoworkersassigned to this classification and are not intended to be a complete list of all responsibilities, duties and skillsrequired ofCoworkersso classified. Other duties may be assigned.

Pay, Benefits & Work Schedule

The company offers competitive salaries, a benefits package, which includes a401(k) and more, along with plenty of opportunities to move and grow within our organization!You may be eligible toparticipatein an incentive program, paidin accordance withthe IncentivePlanterms and conditions.

Equal Employment Opportunity

The company is committed toprovidingequal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction recordspursuant totheCity & County of San Francisco Fair Chance Ordinance.

Application Deadline

The job posting will remain open for a minimum of 3 days and will expire once the position has beenfilled.