Driver Lead

ODP Business Solutions; Columbus (OH); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

401(k) plan

Competitive salary

Growth opportunities

Job summary

ODP Business Solutions is seeking a Specialist, Delivery Lead in Columbus, Ohio to lead Delivery Specialists and ensure on-time, accurate deliveries. This role emphasizes hands-on training, performance monitoring, and strong customer service while coordinating route design and safety compliance.

The ideal candidate has prior delivery leadership experience, solid communication skills, and the ability to manage multiple tasks and teams in a fast-paced environment.

Qualifications

• High School diploma or equivalent preferred.
• Minimum 3 years experience in related field.
• At least two years delivery experience; supervisory/leadership preferred.
• CDL may be required in some states; valid license needed.
• Must have a valid driver’s license and clean driving record.
• DOT qualification and familiarity with transportation systems used.

Responsibilities

• Provide training and coaching to new and existing Delivery Specialists.
• Allocate resources to ensure timely deliveries per customer requirements.
• Communicate customer feedback to supervisory personnel.
• Suggest operational improvements using LEAN practices.
• Oversee route design, balancing and dispatch; ensure safety/compliance.
• Perform driver safety checks and participate in safety meetings.

Skills

Leadership

Delivery experience

Customer service

Communication

Route balancing

Training

Education

High School diploma

Tools

GIS knowledge

Pallet jacks

MS Excel

Job description

Overview

The Specialist, Delivery Lead is responsible for the efficient delivery of all customer products and will lead and direct the Delivery Specialists. This position is responsible for hands on training of new Delivery Specialists as well as the ongoing monitoring and follow-up of all route drivers. This position will place a strong emphasis on customer service and organization as well as the ability to direct the work of others. The Lead Delivery Specialist should be familiar with route balancing as well as other system functions in RACE, MS Word and MS Excel. May be responsible for Desktop Delivery Specialist

Primary Responsibilities

• Provide training and coaching to new and existing Delivery Specialists. Provide technical training and problem solving resources. Provides input for performance reviews
• Assist management with vehicle safety and building security issues. Allocates resources to insure timely deliveries as defined by customer requirements and expectations
• Communicate customer feedback to appropriate supervisory personnel
• Develop and contribute ideas and suggestions for operational improvements utilizing LEAN practices
• Ensure the proper completion of all required paperwork
• Assist management with route design, balancing and dispatch, including training and follow up of driver and vehicle safety as well as State and Federal Department of Transportation (DOT) compliance
• Assume supervisory functions in the absence of direct manager or supervisor
• Assist with delivery operations as a route back-up driver, when necessary
• Adherence to established Standard Operating Procedures
• Perform driver safety checks as needed, for follow up and or retraining
• Participate in Safety Committee and conduct Tier 1 meetings
• Assist in meeting with new customers and for onsite visits

Qualifications

• High School diploma or equivalent edu preferred
• Minimum 3 years experience in related field
• At least two years Delivery experience preferred. Supervisory or Leadership experience preferred. Knowledge of systems, tools, and or processes in delivery environment preferred.
• CDL may be needed in states where required
• Computer skills preferred;
• Valid driver license
• Clean; driving record
• Class B Commercial Driver’s License (CDL), only required for operating delivery vehicle exceeding 26,000 lb. Gross Vehicle Weight (GVW)
• Department of Transportation (DOT) qualification
• Familiarity with computer and other transportation systems preferred, GIS computer programs preferred
• Ability to communicate both verbally and in writing, using the English language (English competency)
• Ability to represent the company professionally when making customer deliveries.
• Have good job performance and behavior as measured through indicators such as teamwork, attendance, customer service, productivity, etc
• Basic product knowledge
• Knowledge of operation of power/mobile equipment
• Ability to understand addition, subtraction, multiplication, and division
• Geographical knowledge of the delivery service area
• Demonstrate a commitment to OfficeMax core values
• Ability to transport single cartons up to 75 pounds as needed (75lbs industry standard?)
• Ability to use manual pallet jacks to transport pallets of products up to 2,500 pounds
• Ability to work in all seasons due to varied climates
• Repetitive lifting and/or carrying of products and or merchandise, repetitive climbing in and out of vehicle Ability to stand; on feet for long periods of time, continuous walking;; including stairs
• Ability to read and understand a map
• Ability to up sell
• Maintain a professional appearance

Pay, Benefits & Work Schedule:

The salary range for this role is $27.00/hour to $30.00/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.