Driver Improvement Hearing Specialist

DelDOT; Dover (DE); On-site; USD 52,000 - 68,000; Full time

Job summary

DelDOT in Delaware seeks an investigator to enforce the Motor Vehicle Code through interviews, investigations, and administrative hearings. The role involves determining actions on licenses, reviewing driving records, and testifying as needed.

Strong data system use, report writing, and compliance are essential. Applicants must have experience in interviewing, investigations, interpreting laws, and handling sensitive information, along with a valid driver's license and the ability to operate

Qualifications

• One year experience in interviewing to obtain facts and actions.
• One year experience in conducting investigations and interviewing for evidence.
• One year experience in driver licensing and driver improvement.
• One year experience in interpreting motor vehicle laws and procedures.
• One year experience in using an automated information system to enter/update data.
• One year experience in narrative report writing.
• Knowledge of quasi judicial proceedings.
• Possession of a valid Driver's License.

Responsibilities

• Interview individuals for license suspension, revocation, or reinstatement.
• Investigate the background of violators.
• Inform individuals of driving record entries and resolve discrepancies.
• Determine actions on licenses per laws and regulations.
• Conduct special interviews to assess capabilities and recommend equipment.
• Prepare investigation/hearing reports and testify in court.
• Process transactions affecting driver licenses, identities, and vehicle records.
• Deliver customer service and collect necessary information to resolve transactions.
• Identify exceptions to procedures and propose compliant alternatives.
• Accurately handle DMV monies and reconcile deposits.
• Explain and apply motor vehicle laws and procedures to the public and agencies.
• Research, evaluate, and resolve discrepancies and render decisions.
• Answer questions and complete non-DMV transactions.
• Prepare various records and reports.

Skills

Interviewing

Investigations

Driver licensing

Interpreting laws

Automated information system

Narrative report writing

Quasi judicial proceedings

Court testimony

Tools

Automated information system

Job description

DelDOT in Delaware seeks an investigator to enforce the Motor Vehicle Code through interviews, investigations, and administrative hearings. The role involves determining actions on licenses, reviewing driving records, and testifying as needed.

Strong data system use, report writing, and compliance are essential. Applicants must have experience in interviewing, investigations, interpreting laws, and handling sensitive information, along with a valid driver's license and the ability to operate