Driver Improvement Hearing Specialist

State of Delaware; Delaware; On-site; USD 55,000 - 75,000; Full time

Job summary

State of Delaware's DOT – Motor Vehicles division seeks a Driver Improvement Hearing Associate to support enforcement investigations and hearings under the Motor Vehicle Code. The role involves interviewing individuals, evaluating licenses, and ensuring compliant outcomes.

Applicants must have at least one year of experience in interviewing, investigations, driver licensing, and interpreting motor vehicle laws, plus experience with automated information systems and narrative reporting.

Qualifications

• One year experience in interviewing which includes using structured or unstructured interview techniques to obtain facts, explore issues and identify courses of action.
• One year experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
• One year experience in driver licensing and driver improvement.
• One year experience in interpreting motor vehicle laws, rules, regulations, standards, policies and procedures.
• One year experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• One year experience in narrative report writing.
• Knowledge of quasi judicial proceedings.
• Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).

Responsibilities

• Interview individuals whose license is to be suspended, revoked or reinstated to gather information concerning behavior relative to the use of alcohol and/or drugs.
• Determines course(s) of action to take on an individual's license such as suspend, re examine, restrict license, reinstate license, refer to special programs based on information collected from the interview or investigation and the Motor Vehicle laws, rules and regulations and takes necessary action.
• Conducts special interviews based on requests from family members, physicians or law enforcement officials to determine person's capabilities to operate a motor vehicle; reviews physician's findings; determines whether further testing is necessary; explains to driver why they failed test; makes recommendations for special equipment to aid driver.
• Prepares reports of investigations, interviews and/or hearings to document facts and circumstances of the case, action taken and reasons. Testifies in court regarding case decisions.
• Processes a variety of transactions such as suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; assessing fines and penalties; and reviewing customer history to identify outstanding warrants, suspensions, revocations, and/or disqualifications to driver licenses/IDs issued by other jurisdictions.
• Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
• Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, procedures, while safeguarding customer’s identity.
• Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states’ jurisdictions. Accesses various manual, computerized, and specialized systems simultaneously to review and analyze source documents, determine customer’s eligibility for services, and complete transactions accurately and within any established service levels.

Skills

Interviewing

Investigations

Driver licensing

Regulations knowledge

Job description

State of Delaware's DOT – Motor Vehicles division seeks a Driver Improvement Hearing Associate to support enforcement investigations and hearings under the Motor Vehicle Code. The role involves interviewing individuals, evaluating licenses, and ensuring compliant outcomes.

Applicants must have at least one year of experience in interviewing, investigations, driver licensing, and interpreting motor vehicle laws, plus experience with automated information systems and narrative reporting.