Driver Improvement Hearing Associate

DelDOT; Dover (DE); On-site; USD 52,000 - 68,000; Full time

Job summary

DelDOT in Delaware seeks an investigator to enforce the Motor Vehicle Code through interviews, investigations, and administrative hearings. The role involves determining actions on licenses, reviewing driving records, and testifying as needed.

Strong data system use, report writing, and compliance are essential. Applicants must have experience in interviewing, investigations, interpreting laws, and handling sensitive information, along with a valid driver's license and the ability to operate

Qualifications

• One year experience in interviewing to obtain facts and actions.
• One year experience in conducting investigations and interviewing for evidence.
• One year experience in driver licensing and driver improvement.
• One year experience in interpreting motor vehicle laws and procedures.
• One year experience in using an automated information system to enter/update data.
• One year experience in narrative report writing.
• Knowledge of quasi judicial proceedings.
• Possession of a valid Driver's License.

Responsibilities

• Interview individuals for license suspension, revocation, or reinstatement.
• Investigate the background of violators.
• Inform individuals of driving record entries and resolve discrepancies.
• Determine actions on licenses per laws and regulations.
• Conduct special interviews to assess capabilities and recommend equipment.
• Prepare investigation/hearing reports and testify in court.
• Process transactions affecting driver licenses, identities, and vehicle records.
• Deliver customer service and collect necessary information to resolve transactions.
• Identify exceptions to procedures and propose compliant alternatives.
• Accurately handle DMV monies and reconcile deposits.
• Explain and apply motor vehicle laws and procedures to the public and agencies.
• Research, evaluate, and resolve discrepancies and render decisions.
• Answer questions and complete non-DMV transactions.
• Prepare various records and reports.

Skills

Interviewing

Investigations

Driver licensing

Interpreting laws

Automated information system

Narrative report writing

Quasi judicial proceedings

Court testimony

Tools

Automated information system

Job description

Introduction

DOT – Motor Vehicles The mission of the Division of Motor Vehicles is to provide excellence in transportation by providing courteous and efficient service to the public while protecting Delaware residents by establishing the validity of licensed drivers and ensuring safe and non-polluting vehicles are operated on Delaware roadways. Also, by providing a safe, efficient and environmentally sensitive Toll network that offers a variety of convenient, cost-effective options for processing all vehicular traffic.

Summary Statement

This level is responsible for enforcement work conducting investigations and administrative hearings pertaining to infractions of the Motor Vehicle Code.

Essential Functions

• Interviews individuals whose license is to be suspended, revoked or reinstated to gather information concerning behavior relative to the use of alcohol and/or drugs.
• Investigates the background of violators.
• Informs individual of entries on driving record; resolves discrepancies on driving records; advises individuals of consequences of violations.
• Determines course(s) of action to take on an individual's license such as suspend, re- examine, restrict license, reinstate license, refer to special programs based on information collected from the interview or investigation and the Motor Vehicle laws, rules and regulations and takes necessary action.
• Conducts special interviews based on requests from family members, physicians or law enforcement officials to determine person's capabilities to operate a motor vehicle; reviews physician's findings; determines whether further testing is necessary; explains to driver why they failed test; makes recommendations for special equipment to aid driver.
• Prepares reports of investigations, interviews and/or hearings to document facts and circumstances of the case, action taken and reasons. Testifies in court regarding case decisions.
• Processes a variety of transactions such as suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; assessing fines and penalties; and reviewing customer history to identify outstanding warrants, suspensions, revocations, and/or disqualifications to driver licenses/IDs issued by other jurisdictions.
• Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
• Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, and procedures, while safeguarding customer’s identity.
• Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including, but not exclusively driver improvement fees and penalties and driving records. Ensures all fees and deposits are reconciled and deposited correctly.
• Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states’ jurisdictions. Accesses various manual, computerized, and specialized systems simultaneously to review and analyze source documents, determine customer’s eligibility for services, and complete transactions accurately and within any established service levels.
• Researches, evaluates, analyzes, and uses judgment to resolve discrepancies, identify exceptions, and render decisions.
• Answers customer questions and completes transactions for non-DMV services including warrant resolutions and court transactions.
• Prepares a variety of records and reports.

Job Requirements

• One year experience in interviewing which includes using structured or unstructured interview techniques to obtain facts, explore issues and identify courses of action.
• One year experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
• One year experience in driver licensing and driver improvement.
• One year experience in interpreting motor vehicle laws, rules, regulations, standards, policies and procedures.
• One year experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• One year experience in narrative report writing.
• Knowledge of quasi judicial proceedings.
• Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail]. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.