Driver License Center Associate - Customer & Testing

Commonwealth-of-Pennsylvania; Pima (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

The Commonwealth of Pennsylvania's PennDOT is seeking a Driver License Examiner Assistant at the Dublin licensing center to deliver customer-focused service, review documents, assist applicants, and enter data accurately.

The role includes administering vision screenings, explaining licensing requirements including REAL ID, and guiding customers through renewal or replacement steps while ensuring policy compliance and high integrity.

Qualifications

• One year experience obtaining, evaluating, and providing information to the public.

Responsibilities

• Greet applicants and verify identification documents; provide forms and guidance.
• Administer vision screenings and standardized knowledge tests.
• Enter applicant information, test results, and licensing details into online systems.
• Explain licensing requirements, REAL ID rules, and renewal procedures.
• Respond to public questions; address concerns and issue restoration letters when needed.
• Follow customer service policies, REAL ID regulations, fee waiver guidelines, and Title VI requirements.

Skills

Customer service

Data entry

Job description

The Commonwealth of Pennsylvania's PennDOT is seeking a Driver License Examiner Assistant at the Dublin licensing center to deliver customer-focused service, review documents, assist applicants, and enter data accurately.

The role includes administering vision screenings, explaining licensing requirements including REAL ID, and guiding customers through renewal or replacement steps while ensuring policy compliance and high integrity.