Driver/Door Attendant

Crestline Hotels & Resorts; Oxon Hill (MD); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Health and welfare plan options

Competitive Paid Time Off

Volunteer opportunities

Travel discounts

Job summary

The Westin National Harbor, operated by Crestline Hotels & Resorts, seeks a Van and Shuttle Driver to transport guests within a one-mile radius of the hotel. This role emphasizes guest service, safety, and knowledge of local area.

Eligibility includes a valid driver's license and an excellent driving record; flexibility to work varied shifts and provide outstanding customer service in a hospitality environment.

Qualifications

• Requires valid driver's license and excellent driving record.
• Strong knowledge of local area and roads.
• Able to handle basic arithmetic and communicate effectively.
• Provide courteous guest service and maintain professionalism.

Responsibilities

• Drive guests to locations within a one-mile radius of the hotel.
• Respond to guest inquiries and provide accurate directions.
• Maintain vehicle cleanliness and report safety hazards.
• Ensure security of vehicles and hotel property.
• Greet guests and assist with arrivals/departures.

Skills

Valid driver's license?

Excellent driving record

Customer service

Communication skills

Teamwork

Safety awareness

Education

High school diploma or equivalent vocational training

Prior training in guest relations

Job description

Pay Starting at $19.00- $19.912500

From basic benefits to added advantages, The Westin National Harbor does what it takes to take care of our Associates - both in and outside of work. Benefits include: Health and Welfare plan options, Competitive Paid Time Off, Volunteer Opportunities, Travel Discounts, and more

The Van and Shuttle Driver will drive guests to area locations within a mile radius of the hotel.

Key Duties & Responsibilities

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain knowledge of a) scheduled daily activities. b) daily arrivals/departures, house count. c) features and services provided by the hotel. d) hours of operation of each outlet. e) parking facilities, layout, hours of operation, prices, and procedures.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
• Drive guests to the desired location within a one-mile radius of the hotel
• Ensure security of the vehicle and its keys.
• Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
• Inspect vehicles on a daily basis
• Report any vehicle/safety hazards;
• Follow designated procedures for vehicle accidents, breakdowns, and incidents.

Education & Experience

• Valid drivers' license.
• Excellent driving record.
• Thorough knowledge of local areas and roads.
• 3+ years of experience driving vehicles.
• Good understanding of the English language.
• Able to drive all types of vehicles.
• Compute basic arithmetic.
• Ability to communicate effectively with others both verbally and written.
• Provide excellent customer service and maintain a professional demeanor.
• Maintain concentration and think clearly under all driving conditions.
• Work in variable weather conditions.
• Ensure security of vehicles and hotel property.
• Maintain confidentiality of guest information and pertinent hotel data.Perform assignments with minimal supervision.
• Work cohesively with co-workers as part of a team. High school graduate or equivalent vocational training certificate. Prior training in guest relations. Knowledge of vehicle maintenance. Previous experience in a similar position in the Hospitality industry is preferred.
• Must be flexible to work any shift as required, including weekdays and weekends.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Pay Starting at $19.00- $19.912500

From basic benefits to added advantages, The Westin National Harbor does what it takes to take care of our Associates - both in and outside of work. Benefits include: Health and Welfare plan options, Competitive Paid Time Off, Volunteer Opportunities, Travel Discounts, and more