Driver Check-In & Returns Specialist

FHLB Des Moines; Suffolk (VA); On-site; USD 23,915 - 35,831; Full time

Job summary

Sysco Hampton Roads, Inc. is seeking a Driver Check-In Associate to verify returned products, process invoices, and ensure accurate restocking and inventory reporting. You will collaborate with Credit Services and Food Safety to handle exceptions and returns after routes.

The role requires a high school diploma and forklift or pallet jack experience, plus strong math, reading, writing, and communication skills to document and communicate effectively with customers and colleagues.

Qualifications

• High school degree or equivalent.
• 1 year of pallet jack and/or forklift experience.
• Ability to write routine reports and correspondence.
• Speak effectively before groups of customers or associates of an organization.
• Must have exemplary listening skills to facilitate effective two-way communication.
• Can add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Solid problem-solving skills.
• Strong verbal and written communication skills.
• Must be able to read, write and speak English.

Responsibilities

• Check-in drivers who have completed their routes by verifying product returned, customers signed the invoice and possible missed deliveries; account for pallets, totes and other company property is returned.
• Identify missed collections and notify Credit Services.
• Ensure food safety protocols were followed on the return and coordinate with Food Safety personnel for issues.
• Assure all delivery exceptions are noted on the invoice and/or delivery exception report.
• Inspect returned products to determine restocking appropriateness or deciding if the customer warrants the credit.
• Decide and adjust as needed the appropriate reason code on invoice to provide efficient processing; code damaged or inferior products with the appropriate damage code and write the code on the damaged case.
• Separate and stage for return processing all products, and count the returned items to ensure quantities match the quantity written on the return sheet and invoices.
• List overage on the return sheet following the "available stock/warehouse location" report to re-enter the product into the inventory system as soon as possible.

Skills

Verbal communication

Written communication

Numerical reasoning

Problem solving

Attention to detail

English literacy

Education

High school degree

Tools

Forklift

Pallet jack

Job description

Sysco Hampton Roads, Inc. is seeking a Driver Check-In Associate to verify returned products, process invoices, and ensure accurate restocking and inventory reporting. You will collaborate with Credit Services and Food Safety to handle exceptions and returns after routes.

The role requires a high school diploma and forklift or pallet jack experience, plus strong math, reading, writing, and communication skills to document and communicate effectively with customers and colleagues.