Driver/Bellman

Westmont Hospitality Group; Pittsburgh (Allegheny County); On-site; USD 23,000 - 30,000; Full time

Job summary

Embassy Suites Nashville Airport is seeking a Bellperson/Driver. The role includes greeting guests, assisting with luggage, and transporting guests via shuttle/van to enhance their stay. Must maintain a professional appearance and provide information on hotel services and local attractions.

The position can be full-time or part-time, with duties aligned to guest satisfaction and teamwork. Equal opportunity employer committed to excellence in hospitality.

Qualifications

• Excellent customer service and communication skills.
• Warm, friendly, and professional demeanor when interacting with guests.
• Ability to multitask and assist guests promptly and accurately.

Responsibilities

• Greet guests with a friendly welcome and provide accurate information.
• Transport guests to and from the hotel using shuttle/van.
• Assist guests with luggage and escort to rooms as needed.
• Provide information on hotel services and local attractions to maximize guest satisfaction.
• Report any vehicle or facility maintenance issues and follow company policies.
• Maintain a neat appearance and help keep lobby and hotel areas clean.

Skills

Outgoing personality

Verbal communication

Team player

Guest satisfaction

Customer service

Job description

This is a full-time or part-time position.

The Bellperson/Driver greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.

Job Description

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Transport guests to and from the hotel using the designated shuttle/van.
• Assist guests by lifting and carrying guest baggage on and off the shuttle van, to room, or in bell closet as needed.
• Provide information and respond to guest inquiries regarding hotel services, attractions, directions, etc. in order to maximize guest satisfaction.
• Report any needed repairs and/or service of the shuttle/van. Adheres to all company policies and procedures.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists with maintaining the cleanliness of the lobby, atrium, and other hotel areas when need.
• Perform any related duties as requested by supervisor/manager.

Requirements

• Valid Driver's License and good driving record
• Ability to walk, talk, stand, sit, stoop, and drive
• Ability to lift, push, and pull 75 lbs. regularly.

Knowledge, Skills And Abilities:

• Outgoing personality
• Ability to communicate effectively verbally
• Team player
• Ability to exceed expectations of guests
• Customer service focus

Job Competencies

• Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
• Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
• Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
• Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
• Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
• Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

Embassy Suites Nashville Airport is proud to be an Equal Employment Opportunity and Affinitive Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.