Driver/Bellman

Kerzner International; Big Sky (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employer-paid health insurance (80%+)

Dental & Vision & Life insurance (100%

401(k) with employer match (4%)

25 days paid time off (FT, year-round)

Winter season ski pass or fitness pass

Complimentary transportation

Job summary

One&Only Moonlight Basin in Big Sky, MT is seeking a Driver/Bellman to deliver exceptional guest service throughout the arrival and departure process. You will greet guests, assist with luggage, coordinate transportation, and share information to enhance their stay.

The role requires strong communication, flexibility for weekends/evenings/holidays, and a commitment to a warm, hospitable atmosphere while upholding the resort’s standards for guest experience.

Qualifications

• Experience in transportation, valet, bell service, or customer service in a hotel or resort.
• Valid U.S. driver's license.

Responsibilities

• Provide bell service and greet guests, assist with luggage.
• Deliver and collect luggage, parcels, or mail securely.
• Assist guests with directions and hotel information.
• Coordinate transportation to/from airport.
• Maintain door assistance and welcoming environment.
• Know room types and locations of guest rooms and private homes.
• Observe resort facilities and assist security as needed.

Skills

Valet service experience

Customer service

Strong communication

Driver's license

Flexible hours

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary

The Driver/Bellman is responsible for providing exceptional guest service throughout the arrival and departure process.

Key Duties&Responsibilities

Provides bell service, which includes greeting guests, offering luggageassistanceto/from guest rooms, and handling all luggage properly

Ensures the prompt, courteous, andaccuratedelivery and collection of any luggage,parcelsor mail

Ensures correct and secure storage procedures are always followed

Deals with guest arrivals and departures as per the Resort's standards

Provides doorassistancefor guests

Provides transportation which includes locally, as well as to and from the airport, as needed

Valets guest cars, while ensuring vehicle keys are securely stored

Helps create a friendly, warm, and welcoming environment

Responds to all guest needs quickly, efficiently, and courteously, providing immediateassistance

Assistguests with directions, and providesimportant informationabout the hotel

Practices proper telephone etiquette with both guests and colleagues

Is fully familiar with the room types, as well as the locations of guest rooms and private homes

Remains aware of all functions, conferences, andspecial eventstaking place at the Resort

Understands all facilities and services within the Resort to offer general information to guests

Assists the Security team in monitoring for suspicious activity

Performs additional duties as assigned by the Assistant Manager, Front Office or other members of the Management team

Skills, Experience,& Educational Requirements

• Previous experience in a transportation, valet service, bell service, or customer service role within a hotel or resort environment is preferred
• Valid U.S. driver's license
• Strong communication skills, with the ability to interact professionally and courteously with guests and colleagues
• Willing to work flexible hours, including weekends, evenings, and holidays
• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.