Drive-Thru Service Specialist

Steak 'n Shake Boardman; Boardman Township (OH); On-site; USD 15,154,000 - 20,664,000; Full time

Job summary

Steak 'n Shake Boardman is seeking a drive-thru operator to serve guests quickly and efficiently while adhering to cash handling, cleanliness and safety standards. The role requires excellent communication, basic math, and the ability to market and upsell the menu.

You will work in a fast-paced environment, stand for long periods, and maintain a professional appearance in the employee uniform. eVerify notice applies.

Qualifications

• Good vision (general and close)
• Good hearing
• Manual dexterity
• Standing, bending, stretching and walking during shift
• Push and pull heavy objects
• Lift and carry 30 pounds
• Maintain good personal hygiene/uniform
• Use computer register
• Basic reading, writing and math skills
• Retain verbal requests
• Good verbal skills
• Able to work shift work
• Retain menu item information
• Market the menu
• Handle guest complaints
• Works well with others
• Count change
• Maintain composure under stress

Responsibilities

• The drive-thru operator sells to and services drive-thru guests within 3 minutes or less by following the 7 steps to Drive-thru.
• Ensure cash and policy compliance.
• Perform other tasks as assigned

Skills

Point-of-sale (POS)

Verbal communication

Menu knowledge

Teamwork

Cash handling

Staying calm

Customer service

Phone and guest interaction

Job description

Steak 'n Shake Boardman is seeking a drive-thru operator to serve guests quickly and efficiently while adhering to cash handling, cleanliness and safety standards. The role requires excellent communication, basic math, and the ability to market and upsell the menu.

You will work in a fast-paced environment, stand for long periods, and maintain a professional appearance in the employee uniform. eVerify notice applies.