Drive Thru Manager

Chick-fil-A; Rockville (MD); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Flexible schedule

Health, dental, vision insurance

401k matching and mileage

Employee discounts and paid training

Leadership development

Scholarship opportunities

Performance-based raises

Job summary

Chick-fil-A Research Row in Rockville, MD is hiring a Drive Thru Manager to lead a fast-paced, service-driven team. You will oversee drive-thru operations, coaching staff, and ensuring top-notch customer experience while maintaining food quality.

We offer flexible hours, paid time off, health benefits, 401k, and opportunities for growth in a positive, people-focused culture. Minimum 2 years restaurant management experience and a food handler's license are required.

Qualifications

• Minimum 2 years of restaurant management experience in a high-volume, fast-paced environment.
• Food handler's license required.
• Physical ability to lift 40-60 pounds regularly.
• Ability to manage change and motivate a team.

Responsibilities

• Lead and manage drive-thru operations to safeguard financial success and customer satisfaction
• Ensure all team members understand procedures, expectations, and goals
• Conduct team huddles to communicate goals and boost morale
• Maintain cleanliness of window, register area, headset area, iPOS, and iPads
• Control food, labor, and paper costs effectively
• Ensure safety and security standards are upheld
• Drive sales growth by increasing cars served per hour
• Work flexible hours including mornings and evenings

Skills

Leadership

Customer service

Communication

Multi-tasking

Business acumen

Decision making

Team motivation

Problem solving

Education

Associate Degree

Bachelor's Degree

Equivalent experience

Job description

Chick-fil-A urgent hiring: Immediate opening for a highly skilled Drive Thru Manager

Are you looking for a fun, dynamic work environment where your leadership skills can shine? Do you thrive in a fast-paced setting with a loving team that values exceptional customer service?

Join Chick-fil-A Research Row as a talented Drive Thru Manager and become part of a positive, people-focused culture that offers excellent benefits and opportunities for growth. You'll lead a motivated team, ensuring fast, efficient service while maintaining our delicious food quality and remarkable customer experience.

Key Responsibilities

• Lead and manage drive-thru operations to safeguard financial success and customer satisfaction
• Ensure all team members understand procedures, expectations, and goals
• Conduct team huddles to communicate goals and boost morale
• Maintain cleanliness of window, register area, headset area, iPOS, and iPads
• Control food, labor, and paper costs effectively
• Ensure safety and security standards are upheld
• Drive sales growth by increasing cars served per hour
• Work flexible hours including mornings and evenings

Qualifications & Skills

• Minimum 2 years of restaurant management experience in a high-volume, fast-paced environment
• Associate Degree, Bachelor's Degree, or equivalent experience
• Food handler's license required
• Strong business acumen and decision-making skills
• Excellent communication and multi-tasking abilities
• Physical ability to lift 40-60 pounds regularly
• Servant leader passionate about people and world-class service
• Ability to manage change and motivate a team

Benefits & Perks

• Flexible schedule with Monday to Friday and weekend availability
• Paid time off and comprehensive health, dental, and vision insurance
• 401k matching and mileage reimbursement
• Employee discounts and paid training
• Leadership development
• Scholarship opportunities
• Performance-based raises and promotions

Location: Chick-Fil-A Research Row, 1401 Research Blvd Rockville MD, 20850

Working at a Chick-fil-A restaurant is more than a job - its an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.