Drive Thru Ambassador - Niles - FT

Goodwill Industries Group; Niles (MI); On-site; USD 16,000 - 22,000; Full time

Job summary

Goodwill Industries Group in Niles, MI is seeking a Full Time Donation Attendant to warmly greet donors and help unload, sort, and price donated items for resale.

You will follow established guidelines, maintain a clean, safe donation area, and document intake while working with a supportive team. The role emphasizes Kaizen improvements and a positive, mission-driven environment.

Authorized to work in the United States with flexible availability and the ability to lift up to 50 lbs.

Qualifications

• Excellent customer service skills to engage positively with donors.
• Friendly, approachable and professional demeanor.
• Strong attention to detail when sorting and pricing donations.
• Able to learn donation policies and identify acceptable items.
• Knowledge of safety protocols and lifting techniques.
• Efficient in a fast-paced environment while staying organized.
• Strong teamwork and communication with colleagues.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Receive, inspect, sort, and price donated items per guidelines.
• Follow safety protocols to maintain a secure environment.
• Keep donation area clean, organized, and hazard-free.
• Document donation intake and report discrepancies to management.
• Uphold Kaizen standards to improve efficiency and workflow.
• Collaborate with team to support store operations.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Friendly demeanor

Attention to detail

Donation policy knowledge

Safety awareness

Teamwork & communication

Job description

Job Details

Job Location: Store - Niles - Niles, MI 49120

Position Type: Full Time

Education Level: None

Salary Range: $13.73 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Retail

To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience.
• Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale.
• Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries.
• Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance.
• Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

QualificationsRequired Education and Skills:

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications:

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.