Drive Thru Ambassador - Hammond - FT

Goodwill Industries Group; Hammond (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

Goodwill Industries Group in Hammond, IN is seeking a Store Donation Attendant to warmly greet donors, unload and process donations, and price items for resale. You will follow safety procedures and maintain an organized donation area while supporting fast-paced store operations.

The role emphasizes customer service, accuracy in item categorization, and teamwork with the Store Manager and colleagues. This is a full-time, on-site position with opportunity to contribute to the Goodwill mission.

Qualifications

• Excellent customer service skills with donors.
• Friendly and approachable demeanor, patient and professional.
• Strong attention to detail when sorting and pricing donated items.
• Ability to learn donation policies quickly.
• Basic safety protocol understanding to prevent injuries.
• Ability to work efficiently in a fast-paced setting.
• Strong teamwork and communication with colleagues.

Responsibilities

• Greet donors warmly, assist with unloading donations, and show appreciation.
• Receive, inspect, sort, and price donated items following guidelines.
• Follow safety protocols to maintain a secure work environment.
• Keep the donation area clean, organized, and hazard-free.
• Accurately document donation intake and report discrepancies.
• Uphold Kaizen standards to improve efficiency and workflow.
• Work collaboratively with team members and supervisors.
• Other duties as assigned by supervisor.

Skills

Customer service

Communication

Attention to detail

Teamwork

Safety awareness

Job description

Job Details

Job Location: Store - Hammond - Hammond, IN 46320

Position Type: Full Time

Education Level: None

Salary Range: $13.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Retail

Job Objective: To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience.
• Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale.
• Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries.
• Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance.
• Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

QualificationsRequired Education and Skills:

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications:

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.