Sales Production Associate - Hammond - PT

Goodwill Industries Group; Hammond (IN); On-site; USD 15,000 - 21,000; Part time

Job summary

Goodwill Industries Group in Hammond, IN is seeking a part-time Store Associate to efficiently receive, sort, price, tag and stock donations while maintaining a fast-paced, customer-focused environment. You will work closely with the Store Manager to ensure smooth operations and accurate cash handling at the POS.

The role emphasizes excellent customer service, attention to detail, and adherence to donation policies, with a strong team orientation and safety awareness in a retail setting.

Qualifications

• Excellent customer service skills and ability to engage positively with donors.
• Friendly and approachable demeanor, patient and professional interactions.
• Strong attention to detail when sorting, pricing, and tagging donated items.
• Ability to learn donation policies and identify acceptable items.
• Safety awareness with proper lifting techniques and workplace safety.
• Able to work efficiently in a fast-paced environment while staying organized.
• Teamwork and clear communication with colleagues and supervisors.

Responsibilities

• Greet customers warmly and provide excellent service.
• Track and inventory donations, restock merchandise, and report discrepancies.
• Process customer purchases using the POS system, handle cash accurately.
• Uphold Kaizen standards to improve efficiency and workflow.
• Collaborate with team members to support store operations.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Donor interaction

Attention to detail

Donation policy knowledge

Safety awareness

Teamwork

Communication

Tools

POS system

Job description

Job Details

Job Location: Store - Hammond - Hammond, IN 46320

Position Type: Part Time

Education Level: None

Salary Range: $13.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Retail

Job Objective

To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive-thru to the sales floor. Contribute to the overall smooth operation of a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back-end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

QualificationsRequired Education and Skills

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.