Drive Moves: Customer Success & Sales Coordinator

All Around Removal Services LLC; Bensalem Township (Bucks County); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Job summary

Riverfront Moving & Storage in Bensalem, PA is seeking a motivated Customer Service & Sales Coordinator to drive growth by delivering outstanding service, managing incoming leads, coordinating schedules, and helping convert inquiries into booked moves. The ideal candidate is phone confident, highly organized, detail-oriented, and able to provide a professional experience from first call through move completion.

This is a full-time, on-site role with growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills and professional phone etiquette.
• Comfortable making outbound follow-up calls.
• Strong organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Positive attitude and problem-solving mindset.
• Proficiency with Microsoft Word, Excel, and email tools.
• Reliable transportation and dependable attendance.

Responsibilities

• Answer incoming calls and assist customers with moving inquiries.
• Respond quickly to website, Google, referral, and marketing leads.
• Make outbound calls to follow up on estimates and opportunities.
• Schedule moving estimates and customer appointments.
• Send professional emails, texts, and communications.
• Manage customer information and opportunities in our CRM.
• Coordinate schedules with management and moving crews.
• Confirm upcoming moves and prep customers for moving day.
• Assist with daily office operations and administrative tasks.
• Maintain a positive customer experience throughout the moving process.
• Support sales by following up with prospects to convert leads into jobs.

Skills

Verbal and written communication

Customer service

Outbound follow-up calls

Organization and time management

Multitasking in fast-paced environment

Positive attitude and problem-solving

Phone etiquette

Microsoft Word

Microsoft Excel

Email and internet-based software

Tools

CRM systems

GoHighLevel (GHL)

Google Local Services Ads (LSA)

Googled Apps and tools

Job description

Riverfront Moving & Storage in Bensalem, PA is seeking a motivated Customer Service & Sales Coordinator to drive growth by delivering outstanding service, managing incoming leads, coordinating schedules, and helping convert inquiries into booked moves. The ideal candidate is phone confident, highly organized, detail-oriented, and able to provide a professional experience from first call through move completion.

This is a full-time, on-site role with growth opportunities.