Drilling Automation Software Support Engineer

Helmerich & Payne; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

401k match

Paid Leave Plans

Parental & Adoption Benefits

Educational Assistance

Learning & Development Opportunities

Flex-scheduling

Job summary

Helmerich & Payne is seeking a Software Support & Sustaining Engineer to act as the primary technical liaison between customers and internal teams. The role focuses on supporting production software, troubleshooting issues, reproducing defects, and driving resolutions to deliver reliable drilling software solutions.

The ideal candidate has a strong technical background, excellent communication, and a passion for improving software quality in a fast-paced, customer-focused environment.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Geoscience, Information Technology, or related discipline.
• 3+ years of experience in software support, software engineering, quality assurance, testing, or a related technical role.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration abilities.
• Demonstrated persistence and attention to detail when investigating complex technical issues.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Experience working within Agile development environments.
• Knowledge of oilfield operations, drilling systems, directional drilling, MWD, or related drilling technologies is a plus.

Responsibilities

• Serve as the first point of contact for customer-reported incidents, defects, and enhancement requests related to H&P software products.
• Provide timely responses, updates, and resolutions in accordance with SLAs.
• Partner with Remote Operations Centers and internal stakeholders to support daily operations of drilling software applications.
• Act as a trusted advisor for customers by providing guidance, training, and support for new software features and releases.
• Communicate effectively with customers and internal teams throughout the issue resolution process.
• Reproduce, isolate, and analyze customer-reported software defects and operational issues.
• Perform detailed debugging and investigation to identify root causes.
• Document findings, troubleshooting steps, and corrective actions in defect tracking and knowledge management systems.
• Escalate issues appropriately while driving accountability through resolution.
• Partner with development teams to prioritize and resolve high-impact production issues.
• Collaborate with QA and Development to ensure issues are covered by tests and automation.
• Contribute to test strategies, test cases, and quality processes.
• Participate in release validation, UAT, and feature verification activities.
• Advocate for product and process improvements that enhance customer experience, reliability, and efficiency.
• Help define and track support metrics and KPIs.
• Mentor team members and promote a culture of quality and continuous improvement.

Skills

Analytical skills

Troubleshooting

Communication

Agile experience

Software support

Problem solving

Education

Bachelor’s degree in Engineering or related field

Tools

Java

C#

REST APIs

Spring Boot

SQL databases

MongoDB

Git

Jira

Confluence

Postman

JMeter

Job description

Helmerich & Payne is seeking a Software Support & Sustaining Engineer to act as the primary technical liaison between customers and internal teams. The role focuses on supporting production software, troubleshooting issues, reproducing defects, and driving resolutions to deliver reliable drilling software solutions.

The ideal candidate has a strong technical background, excellent communication, and a passion for improving software quality in a fast-paced, customer-focused environment.