Drayage Dispatcher

NFI Industries; Paramount (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

NFI Industries seeks a Drayage Dispatcher in Paramount, CA to plan driver utilization for container movements between port locations and customer facilities.

You will coordinate load planning, driver scheduling/dispatch for in-house owner operators and sub-haulers, while maintaining communication with drivers and facilities to ensure service levels.

Qualifications

• 1 year port drayage experience with ocean container drayage customers
• High school diploma required
• Minimum 1 year drayage/intermodal experience
• Bilingual English/Spanish required
• Strong communication skills (verbal & written)
• Proficient in Outlook, Gmail and MS Office
• Well organized with high attention to detail
• Ability to work under pressure in a fast-paced environment

Responsibilities

• Provides load planning, driver scheduling/appointments, and dispatch for in-house owner operator fleet and sub-haulers
• Maintains positive working relations with dispatchers and drivers
• Communicates service issues to facility departments
• Generates daily/weekly performance data reports
• Manages operations inputs for driver settlement
• Uses Trinium system to address issues and document interactions
• Maintains ample sub-haulers to handle spikes in volume
• Follows escalation process for major service failures
• Responds promptly to driver or carrier needs
• Records loads status accurately in the operations system
• Supports safety and operational program roll-outs
• Completes daily/weekly tasks accurately

Skills

Customer service principles

Verbal and written communication

Time management

Team player

Attention to detail

Multitasking

Education

High school diploma

Port drayage/intermodal experience

Tools

Trinium Transportation Management System

Outlook

Gmail

MS Office (Word, Excel, PowerPoint)

Job description

Overview

TheDrayage Dispatcher will be in charge of planning the utilization of the drivers/owner operators for container movements to and from port locations to customer facilities.

Responsibilities

• Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers.
• Maintains positive and encouraging working relations with all dispatchers and drivers
• Provides constant communications of service issues to the facility departments
• Provides daily and weekly performance/KPI data reports
• Manages and maintains operations inputs to allow for driver settlement via the dispatchers and settlement teams
• Utilize Trinium system to address issues and document interaction
• Maintaining ample sub-haulers to handle spikes in volume
• Follow specific escalation process in the event of major service failure / issue.
• Respond promptly to driver or carrier needs.
• Accurate and timely entry into operation system of loads status
• Assists with implementing Safety, Security, and Operational programs roll out
• Ensures accurate and timely completion of daily and weekly tasks

Qualifications

• Must have at least 1 year of Port Drayage Experience working with ocean container drayage customers at the Ports
• High school diploma, general education degree required.
• Minimum 1 yrs experience with drayage / intermodal business
• Knowledge of customer service principles and practices.
• Communication skills – verbal and written.
• Listening skills.
• Customer-focused team player.
• Time management skills.
• Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
• Well organized with high attention to detail and accuracy.
• Bilingual English/Spanish is required
• Excellent verbal and written communication skills
• Ability to work under pressure and in a fast-paced environment
• Ability to multi-task and yet be detail-oriented
• Responsible individual with a professional attitude timely, reliable and
• Excellent follow up skills
• Experience with Trinium Transportation Management System is desired and proficient in Microsoft Word and Excel

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.