Drayage Account Manager - Chicago

AMNEX SOLUTIONS CORP; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) eligibility

Job summary

Amnex Solutions Corp in Chicago seeks a high-output Drayage Account Manager who can own demanding customer accounts, move freight under pressure, and protect profitability.

You will anticipate problems, coordinate with carrier teams, and expand the accounts through proactive service, better pricing, and growth opportunities across the national network.

Qualifications

• At least two years of meaningful drayage/intermodal experience.
• Strong knowledge of port/rail operations, terminals, and demurrage.
• Ability to manage high shipment volume with deadlines.
• Strong commercial judgment on rates, margins, and profitability.
• Excellent written and verbal communication.
• Proficient with transportation management systems; Turvo preferred.
• Familiarity with RMIS, Carrier411, SaferWatch recommended.
• Competitive, solutions-oriented mindset.

Responsibilities

• Own assigned accounts from order acceptance to billing.
• Keep containers moving and customers informed.
• Identify inefficiencies and expand account scope.
• Coordinate with carrier sales for capacity and pricing.
• Ensure on-time delivery, accurate documentation, and closeout.
• Proactively prevent accessorials and charges.

Skills

Drayage experience

Intermodal logistics

Freight brokerage

Customer management

Communication

Problem solving

Tools

Turvo

RMIS

Carrier411

SaferWatch

Job description

This Is Not a Maintenance Role

Amnex Solutions is looking for a high-output Drayage Account Manager who can take ownership of demanding customer accounts, move freight under pressure, protect profitability, and create growth.

We are not looking for someone who simply forwards emails, updates spreadsheets, or waits for instructions. We need someone who anticipates problems, makes decisions, drives communication, and treats every account like a business within the business.

If a container is approaching last free day, you are already working on the solution. If a carrier falls off, you immediately coordinate recovery. If a customer has additional freight, you recognize the opportunity and pursue it. You do not wait for problems—or revenue—to find you.

About Amnex Solutions

Amnex Solutions Corp is one of the fastest-growing 4PLs in the country, specializing in drayage, intermodal, and OTR transportation throughout the United States.

Founded in January 1, 2024 by transportation professionals with more than 16 years of industry experience, Amnex has grown at an extraordinary pace by solving problems others cannot, responding faster than the competition, and holding its team to an uncompromising standard of execution.

We are building a dominant national logistics organization—not a comfortable, slow-moving brokerage. The people who join us now will have the opportunity to help shape the company, build major customer accounts, and grow into leadership positions as we continue expanding.

The Mission

As a Drayage Account Manager, you will take command of assigned customer accounts from order acceptance through final delivery, empty return, documentation, and billing.

Your mission is straightforward:

• Keep containers moving.
• Keep customers informed.
• Eliminate preventable accessorials.
• Protect and improve margins.
• Solve problems before they escape.
• Expand the accounts under your control.

You will have support from carrier sales, tracking, accounting, and company leadership—but ownership of the account belongs to you.

What You Will Own

Customer Accounts

• Serve as the primary point of contact and operational authority for assigned customers.
• Learn each customer’s business, facilities, SOPs, priorities, and service expectations.
• Provide fast, accurate, and proactive communication without making customers chase you for updates.
• Build enough trust that customers bring additional lanes, locations, and projects directly to you.
• Identify weaknesses in the customer’s transportation network and present Amnex solutions.
• Turn excellent execution into measurable account growth.

Drayage Execution

• Manage import and export container shipments through ports, rail terminals, warehouses, distribution centers, and customer facilities.
• Confirm releases, availability, last free days, appointments, equipment requirements, customs status, delivery requirements, and empty-return instructions.
• Track every shipment through pickup, delivery, empty return, documentation, and financial closeout.
• Monitor demurrage, detention, per diem, storage, chassis usage, and other accessorial exposure.
• Prevent avoidable charges through aggressive follow-up, planning, and escalation.
• Build recovery plans when appointments fail, terminals close, containers are unavailable, carriers fall off, or customer requirements change.
• Maintain accurate and complete shipment information in Turvo.

Profitability and Growth

• Understand the revenue, cost, margin, and risk associated with every shipment.
• Protect margins while maintaining the service required to retain and grow the account.
• Challenge unnecessary costs and identify operational inefficiencies.
• Work with carrier sales to develop dedicated capacity and stronger pricing.
• Recognize expansion opportunities and actively pursue additional customer volume.
• Treat assigned accounts as businesses that must become larger, stronger, and more profitable over time.

Carrier Coordination

• Partner with the carrier sales team to secure reliable capacity at competitive rates.
• Build productive relationships with high-performing drayage carriers and dispatch teams.
• Confirm rates, appointments, equipment, driver information, terminal access, and service requirements before dispatch.
• Ensure carriers meet Amnex insurance, safety, compliance, and onboarding standards.
• Hold carriers accountable for communication, documentation, and service performance.
• Help develop dedicated capacity for recurring lanes and major projects.

Documentation and Financial Closeout

• Collect PODs, interchange receipts, gate tickets, scale tickets, lumper receipts, invoices, and other required documents.
• Confirm that accessorial charges are valid, documented, and communicated promptly.
• Maintain complete shipment records so accounting can bill customers and pay carriers accurately.
• Resolve missing documentation, rate discrepancies, and outstanding charges before they delay closeout.

The Standard

At Amnex, strong performance means more than keeping up with email.

A successful Drayage Account Manager:

• Knows the status and next action for every active shipment.
• Communicates problems before the customer discovers them.
• Moves quickly without sacrificing accuracy.
• Takes ownership instead of passing responsibility.
• Follows through until every issue is completely resolved.
• Maintains control when operations become chaotic.
• Protects the company’s reputation and profitability.
• Consistently expands the value of assigned accounts.
• Raises the performance of the people around them.

Required Qualifications

• At least two years of meaningful experience in drayage, intermodal, container logistics, freight brokerage, or a comparable transportation environment.
• Strong working knowledge of port and rail operations, steamship-line systems, terminal procedures, container availability, appointments, last free days, demurrage, detention, per diem, and empty returns.
• Proven ability to manage a high volume of shipments, deadlines, and customer requests simultaneously.
• Strong commercial judgment and an understanding of rates, margins, accessorials, and account profitability.
• Excellent written and verbal communication skills.
• Exceptional organization, urgency, attention to detail, and follow-through.
• Ability to remain decisive and effective under pressure.
• Experience using a transportation management system; Turvo experience is strongly preferred.
• Familiarity with RMIS, Carrier411, SaferWatch, or similar carrier-compliance tools is preferred.
• A competitive, solutions-oriented mindset with a genuine desire to win.

You Will Thrive Here If

• You want responsibility and the authority to make an impact.
• You enjoy solving difficult operational problems.
• You move quickly and naturally create urgency around you.
• You take pride in being the person customers can depend on.
• You want your compensation and career to grow with your performance.
• You are energized by rapid growth, high expectations, and meaningful opportunity.
• You want to build accounts—not merely maintain them.

This Role Is Not for You If

• You need constant supervision or step-by-step instructions.
• You are comfortable allowing problems to sit unanswered.
• You believe account management means maintaining existing revenue.
• You avoid difficult conversations with customers or carriers.
• You regularly pass problems to another department without driving the resolution.
• You prefer a slow, predictable environment with limited accountability.
• You are satisfied doing only what is assigned.

Compensation and Benefits

• Competitive base salary based on experience.
• Performance‑based bonus opportunities tied to account growth, profitability, and execution.
• Health benefits and 401(k) eligibility after 30 days of employment, subject to applicable plan terms.
• Direct exposure to executive leadership and major national accounts.
• Clear advancement opportunities into Senior Account Management, Pod Leadership, and Drayage Operations Leadership.
• The opportunity to grow alongside one of the fastest‑scaling companies in the transportation industry.

Build Something Bigger

Amnex is creating opportunities for people who want more than a routine logistics job. We want ambitious operators who can take control of important accounts, deliver results under pressure, and help us build the next major force in American transportation.

If you are already one of the strongest drayage professionals on your team—and you are ready for an environment that will recognize, challenge, and reward that ability—we want to meet you.