Drain Technician – Home Service Pro | $35–$45/hr + Benefits

Cranney Home Services; Danvers (MA); On-site; USD 73,000 - 94,000; Full time

Benefits offered by this job

Healthcare for you and eligible family

Dental Insurance

Vision Insurance (100% company-paid)

Company-Paid Life Insurance

401(k) with 4% company match

Wellness Reimbursement

EAP

FSA

Disability (short/long-term)

PTO & Sick Time

Paid Major Holidays

Employee Referral Bonus

Company truck from home

Uniforms provided

Smartphone & tablet provided

Job summary

Cranney Home Services is seeking an experienced Drain Technician to join our residential service team in Massachusetts. You will diagnose problems, provide effective solutions, and deliver an exceptional customer experience from first arrival.

Expect to work with a company truck from home, no commercial work, and a comprehensive benefits package. We value pride in workmanship and strong customer service as the core of our success.

Qualifications

• 3+ years of drain service experience.
• Jetting experience required.
• OSHA 10 certification is a plus.
• Strong customer service skills and communication are essential.
• Ability to work independently and troubleshoot effectively.
• Valid driver’s license with clean record.
• Pride in your work and commitment to doing the job right.

Responsibilities

• Follow Cranney’s 6-Step Customer Service System.
• Troubleshoot and diagnose drain and plumbing issues.
• Identify root causes and provide solutions.
• Perform drain cleaning using snake machines and drain jetters.
• Perform general drain clearing and repairs.
• Explain problems and recommended solutions to customers.
• Educate customers on plumbing and drain systems.
• Maintain professional workmanship and appearance.
• Follow safety standards and procedures.

Skills

Drain service experience

Jetting experience

Customer service

Communication skills

Troubleshooting

Independent work

Valid driver's license

Professionalism

Pride in work

Education

OSHA 10 certification

Tools

Snake machines

Drain jetters

Job description

Cranney Home Services is seeking an experienced Drain Technician to join our residential service team in Massachusetts. You will diagnose problems, provide effective solutions, and deliver an exceptional customer experience from first arrival.

Expect to work with a company truck from home, no commercial work, and a comprehensive benefits package. We value pride in workmanship and strong customer service as the core of our success.