Drain Technician

Jolly-Plumbing-Drains-Heating-and-Air; Wilder (KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Ongoing technical training

Career advancement

Uniforms provided

Job summary

Jolly Plumbing Drains Heating & Air is seeking a Drain Technician to diagnose and resolve residential drain and sewer issues, including clogged sinks, tubs, toilets, and main lines. You will use drain machines, snakes, and hydro-jetting, and inspect lines with cameras to identify problems.

You’ll clearly explain findings and provide maintenance options to homeowners, upholding our customer-first standard.

Qualifications

• Residential drain and sewer issues diagnosis and repair.
• Experience operating drain cleaning equipment and sewer cameras is a plus.
• Strong communication skills to explain findings to homeowners.

Responsibilities

• Diagnose and resolve residential drain and sewer issues.
• Perform drain cleaning with machines, snakes, or hydro-jetting.
• Inspect lines with sewer cameras and identify blockages or damage.
• Explain findings and recommended solutions to homeowners.
• Maintain a clean, safe worksite and accurate service records.

Skills

Drain cleaning

Sewer inspection

Customer service

Problem solving

Communication

Tools

Drain machines

Snakes

Hydro-jetting systems

Sewer cameras

Job description

Drain TechnicianLocation: Cincinnati, OHJob Type: Full-TimeCompensation: $65,000–$85,000 annuallyBuild Your Career at JollyAre you a problem-solver who enjoys working with your hands and helping people? As a Drain Technician at Jolly, you’ll help homeowners solve some of their most frustrating plumbing problems while delivering an experience that sets us apart from the competition.From diagnosing stubborn clogs to clearing drains and identifying potential issues, you’ll use your technical skills, work ethic, and customer-first mindset to get the job done right. We’re looking for someone who takes pride in their craft, communicates confidently, and understands that great service is about more than fixing a problem—it’s about earning trust.At Jolly, we’re not just clearing drains. We’re Reimagining how the world experiences home services.Compensation: $65,000–$85,000 annually. This is an opportunity to put your skills to work, deliver exceptional service, and build a rewarding career with a team that invests in your success.What You’ll DoDiagnose and resolve residential drain and sewer issues, including clogged sinks, tubs, toilets, floor drains, and main sewer linesPerform drain cleaning using appropriate equipment, including drain machines, snakes, and hydro-jetting systems when applicableOperate sewer cameras to inspect drain and sewer lines and identify blockages, damage, and other potential issuesExplain findings, recommended solutions, and preventative maintenance options to homeowners in a clear, professional mannerProvide honest recommendations that prioritize the customer's needs and follow Jolly's commitment to doing the right thingEducate customers on drain care and ways to help prevent future problemsMaintain clean, organized equipment and a professional appearanceProtect customers' homes by following proper worksite preparation and cleanup proceduresComplete service documentation and maintain accurate job recordsFollow all company procedures, safety standards, and applicable codesCollaborate with dispatch, leadership, and other technicians to deliver an exceptional customer experienceParticipate in ongoing training to strengthen your technical knowledge and professional developmentWhat We’re Looking ForWe’re looking for someone who is technically capable, customer-focused, and ready to take ownership of their work.Previous drain cleaning, plumbing, or sewer service experience preferredExperience operating drain cleaning equipment and sewer inspection cameras is a plusAbility to troubleshoot problems and identify practical solutionsStrong communication skills and the ability to explain technical issues to homeownersProfessional, respectful, and customer-focused demeanorCommitment to honesty, safety, and quality workmanshipDependable attendance, strong work ethic, and a willingness to learnAbility to work in physically demanding environments, including basements, crawlspaces, and other residential settingsAbility to lift and maneuver equipment and materials as requiredValid driver's license and a commitment to safe drivingWillingness to participate in ongoing training and follow established proceduresAbility to work independently while contributing to a team environmentThe right person takes pride in solving problems, serving people, and doing the job right—even when no one is watching.Why Join Jolly?At Jolly, we believe in working hard, having fun, and taking care of our people. We want our team members to build careers they're proud of while making a meaningful difference for our customers.As a Jolly team member, you'll enjoy:Competitive earning potential: $65,000–$85,000 annuallyMedical, dental, and vision insurance401(k) with company matchPaid time off and holidaysOngoing technical training and professional developmentOpportunities for career advancementCompany-provided uniforms and job-related equipment, as applicableEmployee discounts and perksTeam events, appreciation programs, and a culture that celebrates winsA team that values accountability, collaboration, and personal growthAt Jolly, our values guide how we work and how we treat people:Do the Right Thing — Walk Humbly, Act JustlyWinners Work — Excellence is not an act, but a habitBe the Name — JOLLY means being happy, cheerful, and encouragingHere to Serve — See What Others Don't and Do What Others Won'tWin the Day — Know Your Metrics, Own Your ResultsDon't Hesitate to Educate — Share Generously, Teach Humbly, Receive OpenlyAbout JollyFounded in 1979, Jolly Plumbing Drains Heating & Air is on a mission to Reimagine how the world experiences home services.We're a growing home services company built around great people, exceptional service, and a culture that believes in working hard, having fun, and taking care of one another.We believe the best customer experiences start with team members who feel supported, challenged, and empowered to do their best work. We invest in our people, celebrate our wins, and strive to make every customer interaction a reason to choose Jolly.If you're ready to put your skills to work, help homeowners solve real problems, and join a team that believes in doing things differently, we'd love to meet you.