Drain Technician

Sila; Manassas (VA); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with company match

Paid vacation and personal days

Paid training and ongoing education

Company vehicle and gas card

Job summary

Sila is looking for a motivated Drain Technician in Manassas, VA. You’ll be responsible for high-quality drain cleaning and providing exceptional customer service during in-home service calls.

With a pay range of $21 - $25/hr plus incentives, candidates should have experience in sewer cleaning and strong communication skills. We offer great benefits including health insurance, a company vehicle, and ongoing training opportunities.

Qualifications

• 2 or more years of sewer and drain cleaning, replacement, and sales experience.
• Experience operating a sewer camera.
• Working knowledge of septic systems, sewer and drain systems, and underground piping.

Responsibilities

• Complete all drain cleaning, jetting, and cable work for in-home service calls.
• Describe diagnosed problems to customers and provide solutions.
• Engage with customers professionally to generate sales opportunities.

Skills

Sewer and drain cleaning experience

Customer service skills

Operation of sewer camera

Knowledge of septic systems

Communication skills

Tools

Service Titan

Job description

Drain Technician

Pay: $21 - $25/hr plus incentives!

At My Plumber Plus, we specialize in plumbing, HVAC, and electrical services. Every day, we step into customers’ homes to fix issues and improve their quality of life. Whether it’s a stubborn drain problem or restoring comfort to a family, we focus on service excellence.

We are seeking a motivated and skilled Drain Technician to join our team in Manassas, VA. In this role you will provide high‑quality drain cleaning services and deliver exceptional customer experiences. Your primary responsibility will be to diagnose drain issues and recommend appropriate solutions.

Benefits

• Affordable, high‑quality health, dental & vision insurance
• 401(k) with company match
• Paid vacation, sick and personal days
• Ongoing growth opportunities throughout our Sila Services Family of Companies
• Parental Leave
• Short‑term disability, long‑term disability, and company‑paid life insurance
• Paid training/ongoing education
• Company vehicle, gas card, and tablet

Responsibilities

• Complete all drain cleaning, jetting, and cable work for in‑home service calls.
• Provide camera service for mainline stoppages.
• Describe diagnosed problems to customers and provide solutions.
• Engage with customers professionally, communicating drain issues and recommended solutions to generate sales opportunities.
• Obtain agreement for services before performing work.
• Identify opportunities to upsell additional services or products, maximizing revenue potential.
• Strive to exceed customer expectations by delivering exceptional service experiences and resolving customer concerns promptly.
• Maintain truck inventory of parts and restock to minimum levels.
• Be able to remove and reset a toilet and a P‑trap.
• Operate equipment safely.
• Wear all applicable Personal Protective Equipment (PPE).
• Communicate professionally and respectfully with customers, office staff, and co‑workers.
• Participate in required staff meetings and training.

Requirements

• 2 or more years of sewer and drain cleaning, replacement, and sales experience.
• Experience operating a sewer camera.
• Service Titan experience is a plus.
• Working knowledge of septic systems, sewer and drain systems, and underground piping.
• Experience repairing underground drains and sewers using conventional excavation methods or using trenchless pipe replacement equipment is a plus.
• Personable and professional demeanor.
• High integrity and strong communication skills.