Drain Technician

SALT Service Co.; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid holidays

Paid time off

Training & development

Career advancement

Family discounts

Job summary

SALT Service Co. is seeking a motivated Drain Technician to diagnose drain and sewer issues, perform cleaning, and advise homeowners on solutions. You will use drain cleaning equipment and sewer cameras to ensure high-quality workmanship and service. Strong communication with customers is essential.

Join a team that values work-life balance, ongoing training, and family-like culture while delivering reliable residential plumbing services across our community.

Qualifications

• Experience in drain cleaning or residential plumbing.
• Knowledge of residential drain systems and sewer lines.
• Experience operating drain cleaning equipment and tools.
• Sewer camera inspection experience is a plus.
• Strong customer service and communication skills.
• Able to identify service opportunities and explain options to homeowners.
• Dependable, self-motivated, and able to work independently or as part of a team.
• Valid driver’s license and insurability under company policy.
• Willingness to work flexible hours, including evenings or weekends.

Responsibilities

• Perform residential drain cleaning, clearing, and maintenance.
• Identify and diagnose clogged drains and sewer issues.
• Safely operate drain cleaning machines, cameras, and augers.
• Conduct drain and sewer camera inspections for blockages and damage.
• Explain findings and educate homeowners on options.
• Recommend repairs and maintenance based on needs.
• Identify additional service opportunities and present solutions.
• Provide accurate estimates with proper documentation.
• Maintain professionalism and strong customer service.
• Follow safety procedures and equipment care.
• Coordinate with dispatch and team for scheduling.
• Pursue ongoing training to improve skills.

Skills

Drain cleaning

Troubleshooting

Customer service

Communication

Teamwork

Tools

Drain cleaning equipment

Sewer cameras

Augers

Job description

Discover Why SALT Is an Exceptional Company to Be a Part Of!

Joining SALT means becoming part of a rapidly growing organization that prioritizes work-life balance, embraces excellence, and treats its team members like family. As a trusted name in residential home services, SALT Service Co. is committed to delivering white-glove service, dependable solutions, and an outstanding customer experience.

If you enjoy working with motivated, high-performing individuals in a supportive environment where your skills and contributions are valued, SALT is the place for you!

Our Mission: To Serve Our Community and Team Members With Love and Integrity.

About the Position

SALT Service Co. is seeking a motivated, skilled, and customer-focused Drain Technician to join our growing plumbing team. This position is responsible for diagnosing drain and sewer issues, performing drain cleaning and maintenance, troubleshooting plumbing problems, and recommending appropriate solutions to homeowners.

The ideal candidate has hands-on experience with residential drain systems, understands drain cleaning equipment, and takes pride in providing high-quality workmanship and exceptional customer service. Strong communication skills and the ability to identify additional service opportunities while educating customers on their options are essential to success in this role.

Key Responsibilities

• Drain Cleaning: Perform residential drain cleaning, clearing, and maintenance using appropriate tools and equipment.
• Troubleshooting and Diagnostics: Identify and diagnose clogged drains, sewer line issues, blockages, and other drainage problems.
• Equipment Operation: Safely operate drain cleaning machines, sewer cameras, augers, and other plumbing tools as applicable.
• Sewer Inspections: Perform drain and sewer camera inspections to identify blockages, damage, root intrusion, and other potential concerns.
• Customer Education: Explain findings, discuss available solutions, and educate homeowners on proper drain maintenance and prevention.
• Service Recommendations: Recommend appropriate repairs, maintenance, and replacement options based on the customer's needs and the condition of the system.
• Sales Opportunities: Identify additional plumbing service opportunities and present solutions professionally, following SALT's sales and service standards.
• Estimates and Documentation: Provide accurate estimates when authorized and maintain complete records of inspections, services performed, and customer recommendations.
• Customer Service: Build trust with homeowners through clear communication, professionalism, punctuality, and quality workmanship.
• Safety and Compliance: Follow company safety procedures, applicable plumbing codes, and industry best practices.
• Vehicle and Equipment Maintenance: Maintain company vehicles, tools, and equipment in clean, safe, and reliable working condition.
• Team Collaboration: Coordinate with dispatch, plumbing technicians, and management to ensure efficient scheduling and excellent customer experiences.
• Training and Development: Participate in company training and ongoing education to improve technical skills, product knowledge, and service performance.

Qualifications

• Previous experience in drain cleaning, residential plumbing, or sewer services preferred.
• Knowledge of residential drain systems, sewer lines, and common plumbing issues.
• Experience operating drain cleaning equipment and plumbing tools preferred.
• Sewer camera inspection experience is a plus.
• Ability to troubleshoot problems and recommend effective solutions.
• Strong customer service, communication, and interpersonal skills.
• Ability to identify service opportunities and explain recommendations to homeowners.
• Dependable, self-motivated, and able to work independently or as part of a team.
• Valid driver's license and eligibility to drive under the company's insurance policy.
• Willingness to work flexible hours, including occasional evenings or weekends, as business needs require.

Physical Requirements

• Ability to lift and carry up to 75 pounds.
• Ability to stand, walk, bend, kneel, crouch, and work in confined or challenging spaces as required.
• Ability to operate hand tools, power equipment, and drain cleaning machinery safely.
• Ability to work around water, wastewater, moving equipment, varying temperatures, humidity, dust, fumes, and moderate noise.
• Ability to wear required personal protective equipment and follow established safety procedures.

Compensation

• $60,000–$80,000 annual earning potential based on performance.

Benefits

• Medical, dental, vision, and life insurance options.
• Retirement savings options, including a 401(k) with company matching, where applicable.
• Paid holidays and paid time off.
• Ongoing training and professional development.
• Opportunities for career advancement.
• Family and friends discounts.
• Performance-based incentives and company-sponsored trips, when offered.
• Supportive leadership and an open-door policy.
• A family-owned and operated company culture that values teamwork, integrity, and work-life balance.

Join the SALT Family!

At SALT Service Co., we believe our team members are the foundation of our success. We are looking for a dependable Drain Technician who takes pride in their craft, enjoys helping homeowners, and is committed to delivering quality service with honesty and integrity.

Welcome to the SALT Family!