Drain Tech

John Henry’s Plumbing, Heating, & Air; Lincoln (NE); On-site; USD 34,000 - 55,000; Full time

Job summary

John Henry’s Plumbing, Heating, & Air in Lincoln, Nebraska is seeking a Drain Technician - Service to diagnose, repair, and maintain residential drain and sewer systems. You will use drain cleaning equipment and video inspection tools while delivering friendly, clear explanations to customers.

This role emphasizes precise diagnostics, safe work practices, and timely reporting. If you are detail-oriented, physically capable, and enjoy hands-on problem solving in a busy residential setting, apply

Qualifications

• High school diploma or equivalent; plumbing apprenticeship preferred.
• Journeyman or Master Plumber license/certification is a plus.
• Proven experience with residential drain and sewer systems.
• Proficiency with drain cleaning equipment and video inspection tools.
• Strong problem-solving and customer-service skills.

Responsibilities

• Diagnose and repair drain and sewer issues in residential properties.
• Install, assemble, maintain, and repair pipes and plumbing fixtures.
• Perform pressure tests to ensure air/watertight systems.
• Keep detailed notes and create work reports in Service Titan.
• Coordinate parts and order supplies for appointments.
• Complete documentation and recording dates and serial numbers.

Skills

Drain & Sewer

Customer service

Problem solving

Communication

Valid driver's license

Physical fitness

Education

High school diploma

Plumbing apprenticeship preferred

Journeyman/Master license (plus)

Tools

Drain cleaning tools

Video inspection

Plumbing tools

Job description

About the Role:

As a Drain Technician - Service, you will be responsible for diagnosing, repairing, and maintaining drain and sewer systems in residential properties. Your in-depth knowledge of drainage systems, problem-solving abilities, and commitment to exceptional customer service will play a crucial role in resolving issues and ensuring customer satisfaction.

• Determine materials needed for each new project and estimate time and costs.
• Install, assemble, maintain, and repair pipes and plumbing fixtures.
• Affix clamps, screws, brazing, soldering, welds, etc., to pipes and tubes.
• Measure and modify pipes accordingly by cutting, threading, or bending pipes by using specialized tools.
• Diagnose plumbing problems and work to resolve any issues.
• Repair or replace damaged parts.
• Repair water line leaks.
• Confirm pipe system is air/watertight by performing pressure tests.
• Keep detailed noted and create work reports documenting projects.
• Test plumbing and other installed fixtures to ensure proper functioning.
• Follow state laws and regulations and adhere to local building codes.
• Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record and deliver fees to designated office administration.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of install.
• Perform other duties as assigned.

Drain Technician- Service Qualifications:

• High school diploma or equivalent; completion of a plumbing apprenticeship program is preferred.
• Journeyman or Master Plumber license/certification is a plus.
• Proven experience as a Drain & Sewer Technician, with a strong understanding of residential drain and sewer systems.
• Proficiency in using drain cleaning equipment, video inspection tools, and plumbing tools.
• Knowledge of different pipe materials, fittings, and fixtures commonly used in residential drainage systems.
• Strong problem-solving skills with the ability to diagnose and resolve complex drainage issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to customers in a clear and friendly manner.
• Exceptional customer service skills, with a commitment to exceeding customer expectations.
• Strong attention to detail and the ability to work independently or as part of a team.
• Valid driver's license and clean driving record.
• Physical ability to perform the duties of the job, including lifting heavy objects, working in confined spaces, and standing for extended periods.

Drain Technician- Service Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

John Henry's is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.