Drain/Plumbing Advisor

Call-the-Be; River Glen (CT); On-site; USD 100,000 - 175,000; Full time

Benefits offered by this job

Competitive pay with commission

Health, dental, vision insurance

401(k) with company match

Paid holidays and PTO

Company vehicle

Gas card

Uniforms and tablet

Training programs

Job summary

Call The Bee is hiring a Drain/Plumbing Advisor to identify residential issues, educate homeowners, and recommend strategies that improve safety and reliability of home plumbing. You will combine technical know-how with consultative sales to present options, close opportunities, and grow revenue while delivering top-tier customer service.

Ideal candidates have 3+ years in residential plumbing or related fields, strong communication, and experience with in-home consultations and service advising.

Qualifications

• 3+ years of experience in residential plumbing, drain services, sewer diagnostics, or a related home-service field.
• Proven ability to build rapport and communicate effectively with homeowners.
• Previous sales, estimating, in-home consultation, or service advising experience preferred.
• Strong understanding of residential plumbing and drain systems.
• Experience performing sewer camera inspections and evaluating drain system conditions preferred.
• Comfortable presenting multiple solution options and overcoming objections professionally.
• Experience with ServiceTitan or similar field-service software preferred.
• Self-motivated, goal-oriented, and driven to succeed.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Meet with homeowners to assess drain and plumbing concerns and provide professional recommendations.
• Build trust through thorough inspections, education, and clear communication.
• Present multiple solution options that fit the customer's needs, goals, and budget.
• Guide homeowners through repair, replacement, maintenance, and system upgrade opportunities.
• Perform drain system inspections, sewer camera diagnostics, and system evaluations.
• Identify root causes of drain and sewer issues, including blockages, pipe deterioration, root intrusion, and aging infrastructure.
• Clearly communicate findings using photos, video inspections, and diagnostic reports.
• Identify opportunities for drain cleaning, sewer repair, replacements, water service replacements, and preventative maintenance.
• Generate profitable sales while maintaining integrity and customer service.
• Prepare accurate estimates and present financing and payment options when applicable.
• Create detailed proposals that clearly outline scope, benefits, and value.
• Follow up on outstanding opportunities and maintain strong customer relationships.
• Maintain complete and accurate records to support a best-in-class customer experience.
• Work closely with plumbing and drain technicians to ensure seamless project execution.
• Communicate effectively with dispatch, management, and field teams to support customer satisfaction.

Skills

Residential plumbing

Drain services

Sewer diagnostics

Sales experience

ServiceTitan

Tools

ServiceTitan

Job description

Overview

Join Call The Bee as a Drain/Plumbing Advisor!

Are you a drain or plumbing professional whoenjoys helping customerssolve problems, and wants toincrease your earning potential?

Call The Bee is seeking a driven, customer-focused Drain/Plumbing Advisor to identify residential drain and plumbing issues, educate homeowners on their options, and recommend solutions that improve the safety, reliability, and performance of their home's plumbing system.

In this role, you'll combine your technical knowledge with strong communication and consultative sales skills to build trust, present solutions, and help customers make informed decisions. If you're motivated by helping people and enjoy being rewarded for your performance, this is an outstanding opportunity to grow your career with a leading home service company.

Key Responsibilities

Customer Consultations & Solution Selling

• Meet with homeowners to assess drain and plumbing concerns and provide professional recommendations.
• Build trust through thorough inspections, education, and clear communication.
• Present multiple solution options that fit the customer's needs, goals, and budget.
• Guide homeowners through repair, replacement, maintenance, and system upgrade opportunities.

Drain & Sewer System Evaluations

• Perform drain system inspections, sewer camera diagnostics, and system evaluations.
• Identify root causes of drain and sewer issues, including blockages, pipe deterioration, root intrusion, and aging infrastructure.
• Clearly communicate findings using photos, video inspections, and diagnostic reports.

Revenue Growth & Opportunity Development

• Identify opportunities for drain cleaning, sewer repair, sewer replacements, water service replacements,repiping, preventative maintenance, and other plumbing solutions.
• Generate profitable sales while maintaining the highest level of integrity and customer service.
• Consistently meet or exceed sales and performance goals.

Customer Education

• Help homeowners understand the risks associated with deferred plumbing and drain repairs.
• Explain the long-term benefits of preventative maintenance, system upgrades, and corrective solutions.
• Answer customer questions and address concerns with professionalism and confidence.

Estimating & Proposal Creation

• Prepare accurate estimates and present financing and payment options when applicable.
• Create detailed proposals that clearly outline scope, benefits, and value.
• Follow up on outstanding opportunities and maintain strong customer relationships.

Technology & Documentation

• UtilizeServiceTitanto document inspections, recommendations, customer interactions, estimates, and sales activity.
• Maintain complete and accurate records to support a best-in-class customer experience.

Team Collaboration

• Work closely with plumbing and drain technicians to ensure seamless project execution.
• Communicate effectively with dispatch, management, and field teams to support customer satisfaction and operational success.

Qualifications

• 3+ years of experience in residential plumbing, drain services, sewer diagnostics, or a related home-service field.
• Proven ability to build rapport and communicate effectively with homeowners.
• Previous sales, estimating, in-home consultation, or service advising experience preferred.
• Strong understanding of residential plumbing and drain systems.
• Experience performing sewer camera inspections and evaluating drain system conditions preferred.
• Comfortable presenting multiple solution options and overcoming objections professionally.
• Experience withServiceTitanor similar field-service software preferred.
• Self-motivated, goal-oriented, and driven to succeed.
• Valid driver's license with an acceptable driving record.

What We Offer

• Competitive pay with commission and performance incentives opportunities
• Medical, Dental, Vision & Prescription Insurance
• Disability & Life Insurance Coverage
• 401(k) with Company Match
• Paid Holidays and Paid Time Off
• Ongoing Sales, Leadership, & Technical Training
• Company Vehicle, Gas Card, Uniforms, Tablet,etc!

Pre-employment background check and drug screening may apply, subject to local laws.Call The Bee is an equal opportunity employer committed to creating an inclusive and diverse workplace.

Posted Min Pay Rate

USD $100,000.00/Yr.

Posted Max Pay Rate

USD $175,000.00/Yr.