Draft Service Technician

Socket.dev; Minneapolis (MN); On-site; USD 32,000 - 47,000; Full time

Job summary

Breakthru Beverage Group is seeking a Field Service/Installation role in Minnesota to support on-premise customers with service calls and equipment installation. Duties include troubleshooting and completing draught line service, and assisting with special events.

Ideal candidates have 1+ year experience with draught beer systems, strong communication and multitasking abilities, and basic MS Office skills. Local travel and physical work are required.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year experience with a draught beer system.
• Strong communication and customer service skills.

Responsibilities

• Provide responsive service and effective communication with account employees.
• Service and install draught lines and related equipment.
• Assist with product delivery for installations and special events.
• Maintain and organize sales tools (samples, POS, etc.).
• Train others on basic draught maintenance.

Skills

Customer service skills

Analytic and Reporting

Multitask

Education

High School diploma or equivalent

Bachelor’s degree in related field

Tools

MS Office

Presentation software

Job description

Time Type: Full time

Remote Type:

Job Family Group: Sales

Job Description Summary:

Position Summary: The primary purpose of this position is to ensure to support on-premise customers through service calls and equipment installation. May also assist with special event set-up and execution.

Job Description:

Job Responsibilities:

Provide responsive service and communicate effectively with account employees.

• Service equipment within state guidelines. Troubleshoot non-working or poor pouring draught lines.
• Complete draught line service and installs.
• Perform product delivery when needed on installs, for special events, and/or when needed for accounts based on needs.
• Manage and maintain sales tools (samples, POS, etc.).
• Train others on basic draught maintenance.

Effectively prioritize and manage multiple service requests independently.

• Communicate priorities, needs, and the completion of daily service activities with management.
• Maintain logs, trackers, and records as required.
• Manage and maintain vehicle, tools, and service equipment.
• Maintain draught knob inventory and special event equipment.

Other duties, as assigned by the jobholder’s supervisor, may also be required.

Minimum Qualifications:

• High School diploma or equivalent
• Minimum of 1 year of experience in working with a draught beer system
• Basic PC skills using MS Office and other various computer programs including presentation software
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
• Analytic and Reporting skills
• Utilize sound judgement and problem-solving skills
• Ability to work in fast-paced, high-volume, team environment

Preferred Qualifications:

• Bachelor’s degree in related field
• Mechanical and technical aptitude

Physical Requirements:

• Frequently sit, stand, bend, squat, and reach.
• Frequently climb into and out of truck.
• Regularly lift 45-65 lbs.
• Occasionally lift, up to 160 lbs.
• Must talk, hear, use hands and fingers to operate a vehicle and tech device.

Competencies:

• Accountable for meeting own targets, work is reviewed periodically.
• Problems encountered will be defined, repetitive, and routine with a solution readily available.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience.

Compensation:

$23.26 - $34.30/Hr.

This position is eligible for health care benefits, life insurance, time off benefits and participation in the Company’s 401(k) plan

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call [phone] and let us know the nature of your request and your contact information.