Dr. Call Mail Operations Pharmacy Technician

CenterWell; Texas; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

Paid time off

Job summary

CenterWell Pharmacy is seeking a licensed Pharmacy Technician for a remote/full-time role in the United States. You will support administrative and operational duties, interact with providers, patients, and pharmacies, and help resolve prescription issues.

A state license and 1+ year of pharmacy experience are required, along with solid phone handling skills. We offer a work-from-home option with benefits typical of a national health services organization.

Qualifications

• Must have an active Pharmacy Technician License in the state you reside.
• ~1+ years of experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy
• Inbound/outbound call experience in any pharmacy setting
• High School Diploma or GED

Responsibilities

• Administrative/operational/customer support assignments. Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request
• Decisions based on interpretation of area/department policy and methods for completing assignments
• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
• Communicate with physician offices and hospitals via fax or telephone
• Responsible for researching and updating clarifications and denials on patient profiles
• Responsible for making or taking phones calls to and from providers, patients and/or retail pharmacies.

Skills

Pharmacy Technician

Customer service

Phone handling

Education

High School Diploma or GED

Job description

Become a part of our caring community Bring your unique talents and perspectives to CenterWell and help us bring better healthcare solutions to our members. At CenterWell, you’ll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization and have the option to work at home. CenterWell’s innovative approach to mail-order pharmacy solutions enables us to outpace the competition, with the well-being of our members in mind. Our innovative Pharmacy Solutions offers a cost-effective, easy way for our members to receive their medications without waiting in line and giving them back more time in their days to enjoy life. We’re looking for people from a variety of healthcare backgrounds to join our growing pharmacy team and work with people at all levels of the industry.

Responsibilities

• Administrative/operational/customer support assignments. Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request
• Decisions based on interpretation of area/department policy and methods for completing assignments
• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
• Communicate with physician offices and hospitals via fax or telephone
• Responsible for researching and updating clarifications and denials on patient profiles
• Responsible for making or taking phones calls to and from providers, patients and/or retail pharmacies.

Qualifications/Requirements

• Must have an active Pharmacy Technician License in the state you reside
• ~1+ years of experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy
• ~ Inbound/outbound call experience in any pharmacy setting
• ~ High School Diploma or GED

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: wireless, wired cable or DSL connection is suggested.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Compensation and Benefits

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting.

Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About CenterWell Pharmacy

CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.