Dr. Call Mail Operations Pharmacy Technician

Humana Inc; Phoenix (AZ); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Work from home option

Competitive benefits

Job summary

Humana Inc. through CenterWell Pharmacy is hiring a Pharmacy Technician for a remote/hybrid role. You will interact with members, provide professional advice, and help ensure accurate prescription processing.

This is a remote position with potential travel to Humana offices for training or meetings. Requires active state license where you reside and 1+ year of pharmacy tech experience; strong communication, problem-solving, and multitasking abilities are essential, along with PC skills and a

Qualifications

• Active Pharmacy Technician License in the state you reside.
• 1+ year of experience as a Pharmacy Technician in retail, mail order or hospital pharmacy.
• Ability to solve problems and encourage collaboration.
• Self-directed, but also able to work well in a group.
• Positive, proactive attitude, energetic, highly motivated.
• Inbound/outbound call experience in a pharmacy setting.
• Strong communication skills both written and verbal.
• Great attention to detail.
• Ability to handle multiple tasks simultaneously.
• Intermediate PC skills.

Responsibilities

• Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues.
• Decisions based on interpretation of area/department policy and methods for completing assignments.
• Works within defined parameters to identify work expectations and quality standards.
• Communicate with physician offices and hospitals via fax or telephone.
• Research and update clarifications and denials on patient profiles.
• Make or take calls to and from providers, patients and/or retail pharmacies.

Skills

Communication skills

Attention to detail

Multitasking

Self-motivated

Phone call experience

Education

Active Pharmacy Technician License

National Certification (PTCB/CPhT)

Tools

PC skills

Job description

Become a part of our caring community

Bring your unique talents and perspectives to CenterWell and help us bring better healthcare solutions to our members. At CenterWell, you’ll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization and have the option to work at home. CenterWell’s innovative approach to mail-order pharmacy solutions enables us to outpace the competition, with the well-being of our members in mind. Our innovative Pharmacy Solutions offers a cost-effective, easy way for our members to receive their medications without waiting in line and giving them back more time in their days to enjoy life. We’re looking for people from a variety of healthcare backgrounds to join our growing pharmacy team and work with people at all levels of the industry. At CenterWell, you’ll partner with people who care. Administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

• Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request

• Decisions based on interpretation of area/department policy and methods for completing assignments

• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction

• Communicate with physician offices and hospitals via fax or telephone

• Responsible for researching and updating clarifications and denials on patient profiles

• Responsible for making or taking phones calls to and from providers, patients and/or retail pharmacies.

Use your skills to make an impact

Required Qualifications

Candidates MUST reside in one of the following states: Texas, Arizona, Florida, or Ohio.

• Must have an active Pharmacy Technician License in the state you reside

• 1+ years of experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy

• Ability to solve problems and encourage others in collaborative problem solving

• Self-directed, but also able to work well in a group

• A positive, proactive attitude, energetic, highly motivated and a self-starter

• Inbound/outbound call experience in any pharmacy setting

• Strong communication skills both written and verbal

• Great attention to detail

• Ability to handle multiple tasks simultaneously

• Ability to work accurately and efficiently while performing repetitive tasks

• Intermediate PC skills

Required Work Schedule:

• Must have the flexibility to work any hours between 8:00am-8:00pm CST.

Preferred Qualification

• High School Diploma or GED

• National Certification, PTCB/CPhT

Additional Information

Interview Process

As part of our hiring process for this opportunity, we will be using technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources