Dr. Call Mail Operations Pharmacy Technician

Humana Inc; Arizona; Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Work from home

Job summary

Humana Inc. CenterWell Pharmacy is hiring a Pharmacy Technician for a remote role with the option to work from home. You will support administrative and operational tasks, communicate with providers, and assist in resolving prescription issues.

Candidates must reside in Texas, Arizona, Florida, or Ohio and hold an active Pharmacy Technician license in their state. Required 1+ year pharmacy technician experience (retail, mail order, or hospital).

Qualifications

• Active Pharmacy Technician License in the resident state.
• 1+ years of Pharmacy Technician experience in retail, mail order, or hospital setting.
• Strong communication skills, written and verbal.
• Ability to solve problems collaboratively and work both independently and in a team.

Responsibilities

• Perform administrative/operational/customer support tasks.
• Process prescriptions and resolve incomplete/invalid/clinically issueful requests.
• Communicate with physicians and hospitals via fax or phone.
• Research clarifications and denials on patient profiles.
• Handle calls to/from providers, patients, and pharmacies.

Skills

Pharmacy tech license

1+ year experience

Communication skills

Problem solving

Team player

Scheduling flexibility

Phone call experience

Education

High School Diploma or GED

PTCB/CPhT familiar

Tools

N/A

Job description

Become a part of our caring community and help us put health first Bring your unique talents and perspectives to CenterWell and help us bring better healthcare solutions to our members. At CenterWell, you’ll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization and have the option to work at home. CenterWell’s innovative approach to mail-order pharmacy solutions enables us to outpace the competition, with the well-being of our members in mind. Our innovative Pharmacy Solutions offers a cost-effective, easy way for our members to receive their medications without waiting in line and giving them back more time in their days to enjoy life. We’re looking for people from a variety of healthcare backgrounds to join our growing pharmacy team and work with people at all levels of the industry. At CenterWell, you’ll partner with people who care.

Responsibilities

• Administrative/operational/customer support assignments.
• Performs computations.
• Typically works on semi-routine assignments.
• Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request.
• Decisions based on interpretation of area/department policy and methods for completing assignments.
• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
• Communicate with physician offices and hospitals via fax or telephone.
• Responsible for researching and updating clarifications and denials on patient profiles.
• Responsible for making or taking phones calls to and from providers, patients and/or retail pharmacies.
• Use your skills to make an impact.

Required Qualifications

• Candidates MUST reside in one of the following states: Texas, Arizona, Florida, or Ohio.
• Must have an active Pharmacy Technician License in the state you reside
• 1+ years of experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy
• Ability to solve problems and encourage others in collaborative problem solving
• Self-directed, but also able to work well in a group
• A positive, proactive attitude, energetic, highly motivated and a self-starter
• Inbound/outbound call experience in any pharmacy setting
• Strong communication skills both written and verbal
• Great attention to detail
• Ability to handle multiple tasks simultaneously
• Ability to work accurately and efficiently while performing repetitive tasks
• Intermediate PC skills
• Work Schedule: Must have the flexibility to work any hours between 8:00am-8:00pm CST.

Preferred Qualifications

• High School Diploma or GED
• National Certification, PTCB/CPhT

Scheduled Weekly Hours

40

Pay Range

$40,000 - $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About CenterWell Pharmacy

CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company

CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Interview Process

Interview Process As part of our hiring process for this opportunity, we will be using technology called HireVue to enhance our hiring and decision‑making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Equal Opportunity Employer

Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.