DPS Officer - FT/PT - Requisition #292354

Infor; Temecula (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Pechanga Resort Casino seeks a DPS Officer to uphold the highest public safety standards while delivering four-diamond guest service. They will protect PRC assets, report violations, and assist other departments to maintain a safe environment for guests and Team Members.

The role requires a high school diploma or GED, potential gaming license eligibility, and flexibility to work nights and weekends. Training is provided to align with PRC policies and procedures.

Qualifications

• High School diploma or GED required or equivalent.
• Prior Public Safety experience or 6 months to 1 year related experience preferred.
• Must qualify to obtain and maintain a Class “A” gaming license and CA Guard Card.

Responsibilities

• Facilitate a safe environment for all guests and Team Members.
• Enforce gaming regulations per internal policy and NIGC.
• Ensure compliance with policies and procedures.
• Assist other departments as needed and respond to calls for service.
• Conduct bag checks and maintain records of lost and found items.
• Work night, weekend, and holiday shifts as required.
• Participate in ongoing trainings offered by DPS and PRC.

Skills

Public safety experience

Communication skills

Computer skills

Radio communication

Overtime flexibility

Stamina for long shifts

Education

High School diploma or GED

Tools

Microsoft Office

Job description

GENERAL SUMMARY

A DPS Officer’s role is to enforce the highest level of public safety for Pechanga Resort Casino (PRC). They must possess the ability to provide four-diamond guest service while protecting the interests and assets for PRC. DPS Officers are required to report and handle issues that violate PRC standards, policies and procedures; maintain a safe environment for all guests and Team Members, and assist other departments as needed.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members are required to display a four-diamond service commitment to all guests through the delivery and maintenance of our Quality Standards established by PRC.

KEY RESPONSIBILITIES

• Facilitate a safe environment for all Tribal Citizens, Team Members, and guests of PRC.
• Ensure Team Members and guests comply with established policies and procedures.
• Guest Service through guest acknowledgment, knowledge of property, and exceeding the expectation of each guest.
• Enforce gaming regulations in accordance with the internal control policy and National Indian Gaming Commission.
• Maintain positive communications and relations with all persons.
• Detect, report and respond to unusual/unsafe conditions that may compromise the safety of our Tribal Citizens, Team Members, and guests.
• Observe, react and respond accordingly to individuals suspected and witnessed of any illegal activity.
• Provide assistance to guests and Team Members as needed.
• Respond to calls for service and deploy the appropriate resources as required.
• Conduct bag checks of guests and Team Members as required.
• Maintain initial records of lost and found items.
• Assist Gaming areas as directed.
• Perform both operational and administrative details as required.
• Actively participate in ongoing trainings offered by DPS and PRC.
• Other duties as assigned.

ACCOUNTABILITY

This position does not have supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.

EDUCATION / EXPERIENCE / TRAINING

A High School diploma or general education degree (GED); prior Public Safety experience or six months to a year related experience and/or training is preferred.

COMMUNICATION SKILLS

This position requires the ability to read, and interpret documents such as safety rules, operating instructions and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position requires the ability to speak effectively before groups of guests or Team Members of the organization.

MATHMATICAL SKILLS

This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify to obtain and maintain a Class “A” gaming license.
• CA Guard Card.
• Title 31.
• Responsible Gaming.
• Responsible Beverage.

SKILLS / ABILITIES

• Basic knowledge of computers (Microsoft Office applications).
• Must have basic reading, writing and typing skills.
• Must be able to speak clearly on a radio.
• Ability to maintain strong guest relations skills.
• Ability to work overtime as required and provide coverage for all shifts.
• Ability to work in a stress filled environment.
• Ability to maintain a high level of guest service, while providing a progressive level of public safety.
• Must be flexible and willing to work nights, weekends, and holidays.
• Must be able to stand or walk for extended hours at a time.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.