Downtown Austin Concierge Officer

United Protective Services; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

United Protective Services, Inc. is seeking a Concierge Security Officer to provide courteous, professional security and customer service at our client’s property in Austin, TX.

You will patrol perimeters, monitor cameras, and report incidents while maintaining a strong security presence. The role emphasizes reliability, situational awareness, and the ability to respond promptly to emergencies, with 40 hours per week on Friday–Sunday 2:30 PM–10:30 PM and Monday–Tuesday 3:00 PM–11:00 PM.

Qualifications

• Basic computer skills and the ability to navigate security reporting systems.
• Strong customer service and communication skills.
• Previous security experience preferred.
• Ability to recognize and assess potentially unsafe situations.
• Strong observation skills and attention to detail.
• Professional appearance, reliability, and punctuality.
• Ability to work independently while maintaining accountability.

Responsibilities

• Conduct routine patrols of the property's perimeter and grounds at scheduled intervals.
• Monitor security cameras for suspicious activity, unauthorized access, and potential security concerns.
• Maintain a visible and professional security presence throughout the property.
• Identify, document, and promptly report suspicious activity, safety hazards, and security-related incidents.
• Provide professional customer service and assistance to tenants, visitors, and employees.
• Respond appropriately to security concerns and emergencies.
• Maintain accurate daily activity reports, incident reports, and shift pass-downs.
• Follow all United Protective Services policies, procedures, and client-specific post orders.
• Remain alert, attentive, and professional throughout the assigned shift.

Skills

Computer skills

Customer service

Security experience

Situational awareness

Observation skills

Professional appearance

Independent work

Job description

At United Protective Services, our people are our greatest asset. We are looking for reliable, positive people who want to serve others, and grow in their security careers. In return, we provide training, support, and opportunities you need to succeed.

Job Skills / Requirements

United Protective Services is seeking a professional, dependable, and customer-service-oriented Concierge Security Officer to provide security services at our client's property. The officer will be responsible for conducting routine patrols of the property's perimeter and grounds, monitoring security camera systems, and identifying and reporting suspicious activity.

The ideal candidate will maintain a strong, visible, and authoritative security presence to help deter criminal activity while providing courteous and professional customer service to tenants, visitors, and employees.

The officer must demonstrate sound judgment, situational awareness, and the ability to recognize potentially dangerous situations and respond promptly, appropriately, and safely in accordance with company policies and site-specific procedures.

• Conduct routine patrols of the property's perimeter and grounds at scheduled intervals.
• Monitor security cameras for suspicious activity, unauthorized access, and potential security concerns.
• Maintain a visible and professional security presence throughout the property.
• Identify, document, and promptly report suspicious activity, safety hazards, and security-related incidents.
• Provide professional customer service and assistance to tenants, visitors, and employees.
• Respond appropriately to security concerns and emergencies.
• Maintain accurate daily activity reports, incident reports, and shift pass-downs.
• Follow all United Protective Services policies, procedures, and client-specific post orders.
• Remain alert, attentive, and professional throughout the assigned shift.

Required Skills & Qualifications

• Basic computer skills and the ability to navigate security reporting systems.
• Strong customer service and communication skills.
• Previous security experience preferred.
• Ability to recognize and assess potentially unsafe situations.
• Strong observation skills and attention to detail.
• Professional appearance, reliability, and punctuality.
• Ability to work independently while maintaining accountability.

Work Schedule

Friday – Sunday: 2:30 PM – 10:30 PM

Monday – Tuesday: 3:00 PM – 11:00 PM

Total Scheduled Hours: 40 hours per week

Professional Expectations

The selected candidate must demonstrate professionalism, reliability, accountability, and a proactive approach to security. Maintaining a strong security presence while delivering exceptional customer service is essential to the success of this position.

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance

This job reports to the Nikkitta Fortney