Doula Navigator / Community Doula - Bilingual (Louisiana)

Malama Health; Pineville (LA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Flexible work hours

Training & education opportunities

Startup healthcare tech experience

Travel across counties

Job summary

Malama Health is seeking a Community Doula in Louisiana to serve as a Maternity Care Navigator, bridging providers, community organizations, and patients. You will deliver care management, coordinate referrals, and engage families through outreach and education using our digital tools.

The role emphasizes equity, strong community ties, and travel across assigned counties, with flexible hours and opportunities to grow in a fast-growing healthcare tech startup.

Qualifications

• 1–2 years in Community Health Worker, Doula, Case Manager, or related roles.
• Must be a certified birth doula prior to employment (CPR training, births completed).
• Fluent in English; bilingual Spanish preferred.
• Reliable, responsive to calls/texts and tech-friendly.
• Strong community ties in Louisiana.

Responsibilities

• Deliver care management and help patients access services via calls, texts, video or in person.
• Coordinate care with health plans and service providers to complete referrals.
• Use motivational interviewing and trauma-informed care to empower patient learning.
• Document and track services using care management portals and meet caseload targets.
• Conduct in-person and virtual outreach at clinics and community events to raise awareness.

Skills

Community Health Worker experience

Birth Doula certification

Bilingual in English and Spanish

Strong communication skills

Team player – Be the Bridge

Willingness to travel

Education

Birth Doula certification

Tools

Google Workspace (Sheets/Docs/Drive)

Notion

Slack

Zoom

Job description

Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers that improves health outcomes for mom and baby.

We've raised $9.2M in funding to date and are on target to hit profitability early this year. Our mission is to improve pregnancy-related outcomes beginning with conditions that disproportionately affect historically underserved groups.

We're seeking a Community Doula to use our tools to serve our members as their Maternity Care Navigators and build awareness of Malama in their local region. This role is pivotal in bridging the gap between providers, community-based organizations and patients, ensuring seamless execution of our policies and care protocols. If you're passionate about improving maternal health outcomes, comfortable doing outreach, love building relationships, closing equity gaps, and want to gain invaluable experience in care coordination, startup operations, and patient success, this position is for you.

Role Responsibilities

• Deliver Care Management to Meet Patient Needs- Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters; Assist patients with appointment setting, office visits, social services application, among other requests.
• Coordinate Care Services and Referrals to Completion- Advocate for patient needs by coordinating with health plans, service providers, multi-disciplinary care teams to drive services to completion.
• Communicate to Empower Patient Learning- Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change.
• Utilize Technology to Document, Track, and Improve Services- Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need, and required follow-up.
• Community Outreach & Relationship Building- Conduct in-person outreach at WIC clinics, FQHC waiting rooms, and CBO program sites across assigned counties, virtual outreach and engagement via social media and other online spaces, help organize or staff monthly pop-up events, baby supply giveaways, community baby showers, and clinic tabling days and identify opportunities for Malama to highlight services at community events hosted by other organizations.

• 1-2 years of experience as aCommunity Health Worker, Community Doula, Case/Care Manager, Social Worker
• Must be a certified birth doula prior to employment (training, attendance at 3 births, complete CPR training, etc.)
• Reliable and responsive to text and calls! Adaptable and Excited to learn new technology - You are comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and want to learn more
• A people's person and a team player - One of our key values is Be the Bridge. You are positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
• Mission-driven, Impact-oriented - You are passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
• Deep ties to and lived experience in the communities served
• Ability to travel regularly across assigned counties for partner site visits
• Comfort with engaging with CBOs, following up, and tracking outreach activities
• Prior experience working with Medicaid and/or community-based maternal health programs
• You are fluent in English (written and verbal) and bilingual in Spanish (written and verbal)
• Located in Louisiana

• $18-23 per hour starting rate
• Flexible work hours to suit your needs
• Opportunity to contribute to a fast-growing healthcare technology startup
• Training and educational opportunities

Equal opportunity

Malama is an equal opportunity employer. We strongly encourage applications from recent graduates, early-career advocates, Black, Indigenous, Latina/x, and other women of color, people with lived experience of pregnancy, and community members. You do not need years of experience to apply — passion, community roots, and a commitment to birth equity matter most.