Doula Navigator / Community Doula - Bilingual (Honolulu, Hawaii)

Malama Health, Inc.; Honolulu (HI); On-site; USD 34,440 - 41,328; Part time

Benefits offered by this job

Flexible work hours

Training and educational opportunities

Job summary

Malama Health, Inc. is seeking Community Health Workers and Community-Based Doulas to improve maternal health outcomes in Hawaii. This key role includes coordinating care services, conducting patient outreach, and utilizing technology for documentation.

The ideal candidates will be people-oriented, adaptable to technology, and committed to closing equity gaps in healthcare. Starting compensation ranges from $25-$30 per hour with flexible work hours and training opportunities.

Qualifications

• 1–2 years of experience as a Community Health Worker, Community Doula, or similar roles.
• Certification as a birth doula or commitment to complete training after onboarding.
• Reliability and responsiveness in communication.

Responsibilities

• Conduct outreach, check-ins, and assessments to meet patient needs.
• Coordinate care services and referrals to completion.
• Engage with patients using evidence-based practices.

Skills

Experience as a Community Health Worker

Adaptability to technology

Effective communication skills

Teamwork

Bilingual in Spanish/Vietnamese/Tagalog/Cantonese/Dari/Haitian Creole

Tools

Google Workspace

Notion

Slack

Zoom

Job description

We are seeking Community Health Workers or Community-Based Doulas to use our tools and serve our members as their Doula Navigators to bridge the gap between providers and patients, ensuring seamless execution of our policies and care protocols. This role is pivotal for improving maternal health outcomes, closing equity gaps and building experience in care coordination, startup operations and patient success.

Responsibilities

• Deliver Care Management to Meet Patient Needs – Conduct outreach, check‑ins and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls or in‑person encounters (based on patient preference); assist patients with appointment setting, office visits, social services application, among other requests
• Coordinate Care Services and Referrals to Completion – Advocate for patient needs by coordinating with health plans, service providers, multi‑disciplinary care teams to drive services to completion
• Communicate to Empower Patient Learning – Utilize evidence‑based practices such as motivational interviewing, trauma‑informed care and harm reduction to engage with and communicate information to patients towards positive habit change
• Utilize Technology to Document, Track and Improve Services – Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need and required follow‑up

Qualifications

• 1–2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, Social Worker
• Must be a certified birth doula prior to employment, or commit to completing Malama‑sponsored doula training (training, attend 3 births, complete CPR training, etc.) after onboarding and enroll in DHCS Medicaid
• Reliable and responsive to text and calls; adaptable and excited to learn new technology – comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom and willing to learn more
• A people’s person and a team player – one of our care values is Be the Bridge; positive and empathetic when serving members/clients and open and honest when providing internal feedback for improvement
• Mission‑driven, impact‑oriented – passionate about health, technology and Malama’s mission to improve maternal health outcomes and close equity gaps
• Fluent in English (written and verbal) and bilingual in Spanish / Vietnamese / Tagalog / Cantonese / Dari / Haitian Creole
• Located in Hawaii

Benefits & Compensation

• $25–$30 per hour starting rate
• Flexible work hours to suit your needs
• Opportunity to contribute to a fast‑growing healthcare technology startup
• Training and educational opportunities

Equal Opportunity

Malama is an equal opportunity employer. We strongly encourage applications from recent graduates, early‑career advocates, Black, Indigenous, Latina/x, and other women of color, people with lived experience of pregnancy, and community members. You do not need years of experience to apply – passion, community roots and a commitment to birth equity matter most.