Doula Navigator / Community Doula - Bilingual

Malama Health; New York (NY); Hybride; USD 34 000 - 41 000; Plein temps

Avantages offerts par ce poste

Hourly pay: $25-$30

Flexible work hours

Startup experience

Training opportunities

Rolling applications

Résumé du poste

Malama Health seeks Community Health Worker or Community Doula to support maternity care navigation for pregnant and postpartum mothers in New York. You will deliver care management via calls, texts, and visits, coordinate with care teams and providers, and document outcomes using Malama’s portals.

The role emphasizes health equity, compassionate patient support, and adoption of technology tools. Flexible hours and growth within a fast-growing health-tech startup are offered.

Qualifications

• 1-2 years of experience in Community Health Worker/Related roles.
• Must be a certified birth doula or commit to Malama-sponsored training after onboarding and enroll in DHCS Medicaid.
• Proficient with Google Workspace (Sheets, Docs, Drive), Notion, Slack and Zoom.

Responsabilités

• Deliver Care Management to meet patient needs via phone, SMS, video, or in-person encounters; assist with appointments and referrals.
• Coordinate with health plans, providers, and care teams to drive services to completion.
• Use motivational interviewing and trauma-informed care to empower patient learning and behavior change.
• Document and track care coordination in required portals; manage caseload targets and prioritise follow-up.

Connaissances

Community Health Worker

Bilingual

Care coordination

Phone & in-person outreach

Motivational interviewing

Formation

Birth doula certification

Outils

Google Workspace

Notion

Slack

Zoom

Description du poste

Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers that improves health outcomes for mom and baby.

We’ve raised $9.2M in funding to date and are on target to hit profitability early this year. Our mission is to improve pregnancy-related outcomes beginning with conditions that disproportionately affect historically underserved groups.

We're seeking Community Health Worker or Community Doula to use our tools and serve our members as their Maternity Care Navigators. This role is pivotal in bridging the gap between our providers and patients, ensuring seamless execution of our policies and care protocols. If you're passionate about improving maternal health outcomes, closing equity gaps, and want to gain invaluable experience in care coordination, startup operations, and patient success, this position is for you.

Role Responsibilities

• Deliver Care Management to Meet Patient Needs - Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters (based on patient preference); Assist patients with appointment setting, office visits, social services application, among other requests
• Coordinate Care Services and Referrals to Completion - Advocate for patient needs by coordinating with health plans, service providers, multi-disciplinary care teams to drive services to completion
• Communicate to Empower Patient Learning - Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change
• Utilize Technology to Document, Track, and Improve Services - Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need, and required follow-up.

Requirements

• 1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, Social Worker
• Must be a certified birth doula prior to employment, or commit to completing Malama-sponsored doula training (training, attend 3 births, complete CPR training, etc) after onboarding and enroll in DHCS Medicaid
• Reliable and responsive to text and calls! Adaptable and Excited to learn new technology - You are comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and want to learn more
• A people's person and a team player - One of our key values is Be the Bridge. You are positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
• Mission-driven, Impact-oriented - You are passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
• You are fluent in English (written and verbal) and bilingual in Spanish, Mandarin, Cantonese, Fuzhounese, Bengali, Arabic, Haitian Creole, Russian, or Albanian
• Located in New York - preference for the following counties: Kings, Bronx, Queens, Nassau, Westchester

Benefits

• $25-$30 per hour starting rate
• Flexible work hours to suit your needs
• Opportunity to contribute to a fast-growing healthcare technology startup
• Training and educational opportunities
• Applications reviewed on a rolling basis - apply early!

Equal opportunity

Malama is an equal opportunity employer. We strongly encourage applications from recent graduates, early-career advocates, Black, Indigenous, Latina/x, and other women of color, people with lived experience of pregnancy, and community members. You do not need years of experience to apply — passion, community roots, and a commitment to birth equity matter most.