DOS - SUPPORT SERVICES ADMINISTRATOR - SES - 45000285

Florida; Tallahassee (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Florida Department of State, Division of Library and Information Services, Bureau of Archives and Records Management seeks a State Records Center Manager. The role oversees reference services, disposals, and accessioning, while supervising staff and coordinating with the Finance Office. On-call duties may apply.

Qualifications include a four-year degree or equivalent experience, plus two years records management experience. Preference for CRM certification and supervisory background.

Qualifications

• Four years of direct work experience or a bachelor’s degree from an accredited college or university.
• Two years records management work experience.

Responsibilities

• Manages the State Records Center activities and operations.
• Oversees and ensures quality control for all stages of reference services, records disposals, and records accessioning.
• Directs, supervises and evaluates activities and performance of employees.
• Completes monthly billing and coordinates with Finance and Accounting Office.
• Creates and updates user manuals for Total Recall and State Records Center procedures.
• Leads customer and staff training during software upgrades.
• Generates reports and statistics on work status and accomplishments.
• Maintains CJIS certification and ensures staff certifications are up to date.
• Performs other related duties as required.

Skills

Computer skills

Public records knowledge

Verbal and written communication

Inventory control system

Files and records management

Staff supervision

Education

Bachelor’s degree

Certified Records Manager

Job description

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Date: Sep 30, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884773

Agency: Department of State

Division of Library and Information Services

Bureau of Archives and Records Management

Support Services Administrator -SES – Position Number 45000285

Position Working Title: State Records Center Manager

Open Competitive

Minimum Qualifications:

• Four years of direct work experience or a bachelor’s degree from an accredited college or university.
• Two years records management work experience.

Note: position is subject to on call.

Preferred Qualifications:

• Bachelor’s degree in information science, business administration, history, or archival studies.
• Supervisory or team lead experience.
• Experience working with records storage.
• Experience with electronic inventory management systems.
• Experience coordinating employee schedules and shift coverage.
• Experience effectively managing interactions and relationships with external customers.
• Experience effectively managing interactions and relationships with external vendors.
• Completed coursework or workshops in records management or archives outside of a completed degree or certification.
• Experience in appraisal of the legal, fiscal, administrative and historical value of public records or in reviewing, analyzing and developing records retention schedules.
• Experience in providing technical assistance to government agencies regarding records management issues.
• Experience managing a billing and invoicing system.
• At least one (1) year full-time experience working in Florida government.
• Certified Records Manager.

Special Note:

Responses to qualifying questions must be clearly supported in your employment history.

Duties and Responsibilities:

• Manages the State Records Center activities and operations. Oversees and ensures quality control for all stages of reference services, records disposals, and records accessioning in accordance with established procedures. Makes recommendations regarding the modification or establishment of internal procedures.
• Directs, supervises and evaluates activities and performance of employees. Immediately addresses and/or reports personnel issues as appropriate and as required by department policy, rule or law.
• Works with agencies to resolve discrepancies in documentation relative to retention schedules, disposition forms and transmittal forms. Assists agencies with issues related to records management locating hard to find records. Provides access to transmittals and disposal documentation.
• Completes monthly billing at the first of each month and works with staff, customers, and the Department of State’s Finance and Accounting Office to resolve any issues and provide guidance.
• Creates and updates customer user manuals for Total Recall and State Records Center procedures. Leads customer and staff training when inventory software upgrades occur.
• Prepares reports and statistical summaries on work status, work statistics and accomplishments. Regularly informs supervisor of section accomplishments, projects, activities, problems and concerns.
• Maintains personal CJIS certification, monitors staff certification status, and ensures that local policies and procedures are updated as necessary.
• Performs other related duties as required.

Knowledge/Skills/Abilities:

• Knowledge of basic computer skills including word processing, spreadsheet, and database software.
• Knowledge of Florida public records law.
• Knowledge of records management methodology, practices and standards.
• Ability to communicate effectively both verbally and in writing.
• Ability to use and manage an automated inventory control system.
• Ability to manage files and records.
• Ability to coordinate individual and staff work assignments.
• Ability to complete complex assignments on schedule.
• Ability to supervise and evaluate staff.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational activities.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational practices.

CRIMINAL BACKGROUND CHECKS :

A Level 2 criminal background check is a condition of employment. If selected for this position, you must provide your fingerprints. We will send your fingerprints to the Florida Department of Law Enforcement and the Federal Bureau of Investigation for a criminal background check.

IMPORTANT NOTICES:

We are committed to enhancing our workforce through the employment of Veterans, individuals with disabilities and seek qualified candidates with diverse backgrounds, abilities, skills, and talents to join our workforce.

Male applicants born on or after January 1, 1960, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: https://www.sss.gov

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.