Dormitory Operations Manager – Housing & Staff Leadership

LAUKOA; Charleston (SC); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid vacation and sick leave

Life and AD&D insurance

Employee Assistance Program

Flexible work environment

Job summary

LAUKOA in Charleston, SC is seeking a Dormitory Manager to lead all dormitory housekeeping and guest services for up to 750 resident students, ensuring a safe, clean, and welcoming environment in support of the DHS training mission at FLETC.

You will supervise dormitory staff across shifts, manage room assignments, inventory, and reporting to the COR, and ensure SOPs, safety, and timely readiness of housing services for incoming students.

Qualifications

• Minimum 3 years of recent experience managing commercial or institutional housekeeping operations at a facility of similar size and complexity.
• Proven ability to manage staffing, inventory, and daily operations in a multi-building dormitory or lodging setting.
• Working knowledge of cleaning chemicals, housekeeping procedures, and safety regulations.
• Ability to lead and motivate large teams across shifts, including weekends and holidays.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in English and basic computer operations (email, scheduling, spreadsheets).

Responsibilities

• Manage the overall dormitory operations across all assigned buildings, ensuring delivery of high-quality housing services that support student comfort, safety, and training readiness.
• Plan, schedule, and oversee all dormitory functions, including housekeeping, laundry, janitorial services, dormitory desk operations, and student registration activities.
• Supervise dormitory staff, including dorm clerks, registration personnel, housekeepers, janitorial staff, and laundry personnel, ensuring adequate staffing levels and proper coverage (24/7 where required).
• Oversee student registration and housing operations, including room assignments, roster management, pre-registration processing, and coordination with the Visitor Control Center (VCC).
• Ensure accurate maintenance of dormitory records, logs, inventory tracking (keys, linens, equipment), and reporting requirements.
• Ensure all dormitory services are performed in accordance with FLETC policies, privacy requirements, and conduct standards, including professional interaction with students and prohibition of unauthorized activities.
• Oversee housekeeping and janitorial operations to ensure rooms, common areas, and facilities meet required cleanliness and sanitation standards, including room turnover and daily service requirements.
• Oversee laundry operations, including collection, cleaning, inspection, distribution, and inventory management of linens and supplies.
• Ensure timely room readiness for incoming students, including coordination of cleaning, linen replacement, inspections, and supply replenishment.
• Monitor dormitory conditions and ensure all maintenance, custodial, and facility issues are promptly identified, reported, and resolved through appropriate channels.
• Ensure compliance with safety, sanitation, PPE, and chemical handling requirements across all dormitory operations.
• Develop, implement, and maintain Standard Operating Procedures (SOPs), including specialized procedures such as bed bug identification, prevention, and response.
• Provide training and ongoing oversight to staff to ensure adherence to SOPs, safety standards, and performance expectations; maintain required training records and documentation.
• Conduct routine inspections and quality control checks of dormitory rooms, common areas, and service operations to ensure compliance with PWS standards.
• Ensure proper handling, accountability, and inventory control of government-furnished property, supplies, linens, and equipment.
• Oversee reporting requirements, including operational reports, inventory tracking, student counts, and performance metrics, and submit to the COR as required.
• Coordinate with security, maintenance, warehouse, and administrative personnel to ensure seamless dormitory operations and rapid response to incidents or issues.
• Ensure dormitory personnel maintain professional conduct, appearance, and customer service standards at all times.
• Respond to and resolve escalated student issues, complaints, and operational challenges in a timely and professional manner.
• Maintain accountability for workforce performance, timekeeping, and adherence to contractual requirements.
• Maintain accurate timekeeping, including timely entry of hours in timecard and Costpoint systems.
• Monitor and manage employee timekeeping to ensure accurate, timely entry, validation, and approval of labor hours in timecard and Costpoint systems in compliance with company and contract requirements.
• Supervise and manage assigned personnel, including conducting performance evaluations, coordinating onboarding, and ensuring completion of required training and certifications.
• Provide ongoing coaching, guidance, and performance feedback to staff, while identifying training needs and ensuring compliance with organizational and contract requirements.
• Provide timely and accurate purchase reconciliation information for purchases, including submission of required cost codes and supporting documentation on a weekly basis in accordance with company financial procedures.
• Provide required reporting to management for government deliverables and invoicing (if applicable).

Skills

Staffing management

Inventory control

Housekeeping operations

Team leadership

Organizational skills

English proficiency

Job description

LAUKOA in Charleston, SC is seeking a Dormitory Manager to lead all dormitory housekeeping and guest services for up to 750 resident students, ensuring a safe, clean, and welcoming environment in support of the DHS training mission at FLETC.

You will supervise dormitory staff across shifts, manage room assignments, inventory, and reporting to the COR, and ensure SOPs, safety, and timely readiness of housing services for incoming students.